Please read the following terms & conditions relevant to this event before you purchase tickets:
Terms of entry
We kindly ask all customers aged 18 and over (unless medically exempt) attending a show or event at the Motorpoint Arena Nottingham, to be prepared to show a PRINTED OR DIGITAL COPY of one of the following:
- A valid NHS Covid Pass via the NHS App or an NHS Covid Pass letter (available by phoning 119); or
- Proof of a negative lateral flow (text or email) or PCR test result within the last 48 hours; or
- Proof of a completed full course of vaccinations (with your 2nd jab at least 14 days ago); or
- Proof that you have had Covid-19 up to 180 days ago (and after a 10 day self-isolation period)
We recommend that you declare your Covid-19 status on the NHS app, which you can download here, or you can print your email or text results.
You can order a free NHS Lateral Flow test here.
For more information on how to create your Covid pass see here.
Failure to produce the required certification could result in entry being refused.
It is illegal to attend an event if you have tested positive for Covid-19 or if you have been instructed to self-isolate. If this is the case, you must provide evidence to be entitled to a refund on your event ticket.
We recommend that you use the NHS Track and Trace app by scanning your phone upon arrival. QR codes can be found around the venue to allow you to check in.
Please check here for updated information https://www.motorpointarenanottingham.com/Online/article/keeping-you-safe
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
More infoOver 14s only
Should you have any disabled access / concessions queries please direct them to info@rock-city.co.uk
There are a total of five bars in Rock City serving a range of alcoholic beverages as well as soft drinks. Rock City is divided into three rooms which are the main hall, basement and rig each with designated bars and seating areas. The Rescue Rooms is open for pre/after show drinks. Other onsite facilities at Rock City include a cloak room, and cash machine. For the cloak room all items are charged at £1.50 per item.
No professional cameras or audio recording devices. No crowd surfing. No alcohol to be brought into the premises.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
You may also want to take a peek at our Privacy Policy too so you know you really are in the safest of hands.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Contact us: Click here to find your order and contact us Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
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