Where are my tickets?

This varies from event to event because we don't always get the tickets into our office until nearer the date of the show.

However, you will always be notified by email as soon as your tickets have been dispatched. If you haven't received your tickets 5 days prior to the event, please contact us.

Can I have a refund?

Tickets purchased are strictly non-transferable and non-refundable. We can only offer a refund with permission from the event organisers.

If you have purchased Ticketplan Refund Protection you can apply for a refund on their website

I haven't received a confirmation email?

You can resend your order confirmation email by using the order tracker or logging into your account if you have one.

If you don't have the details of your order to hand, we can email you a list of all your outstanding orders.

Is my event still going ahead?

Check the event page on our website to view the most up to date information.

If an event is rescheduled we will email you at the address you gave us when you made your order with up to date information.


Track your order

To view your order, download print at home tickets or change your shipping address please fill in the details below:

(This can be found on your order confirmation email or if you used paypal, can also be found in your transactions list)

AND

* Please note you need to supply the Order Ref number and either the last 4 digits of the payment card or the paypal address you used. If you don;t know these details see below.


I don't know these details

If you don't have these details to hand and you setup an account with Gigantic when your ordered, you can log into your account to view your order history. Alternatively you can send yourself an order reminder email or contact us.

Order Reminder Email

If you need a reminder of what you've ordered, we can send you an email containing the details of your outstanding order(s):