Home Help center

Buying Tickets Safely

STAR, the Society of Ticket Agents and Retailers, through their Code of Practice they set high standards for customer service and information in the industry and provide an approved dispute resolution service.

Verify STAR membership STAR's code of practice

STAR logo

Are You New To Gigantic?

As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.

STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.

What Does Full STAR Membership Mean?

Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.

Why Buy From A STAR Member?

Customers buying from a STAR member will benefit from:

  • A means of differentiating reputable agencies and box offices from potentially less scrupulous ticket sellers.
  • The STAR assurance on standards of service and information from members.
  • Clear information about where and how to buy entertainment tickets.
  • An independent dispute resolution service.
  • Gigantic Tickets sell all of our tickets directly from the venues and promoters, which means we are a safe, reliable place to purchase tickets at their face value.

Peace of Mind

To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.

For more information about STAR please visit their official website here.

You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.

You may also want to take a peek at our Privacy Policy too so you know you really are in the safest of hands.

Contact Us

We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:

Contact us: Click here to find your order and contact us Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF


Whether for holidays, birthdays, special occasions, or "just because", treat someone special to a Gigantic Gift Card today.

Get started
Back to top: