Having served over a million happy customers you can bet we've been asked all sorts of questions over the years, from the fairly normal to the completely bizarre. Here is a helpful list of our most frequently asked questions answered by our customer services team.
We are indeed! We launched in April 2007 and since then we've had the pleasure of getting over a million of you into the gigs you love. We work with m...
Gigantic account is your own personal and secure login to Gigantic.com to make purchasing tickets quick and easy. You can set up an account by going t...
Card details are sent directly to our payment processing bank, we get back a unique reference which we can then use to link your account to your card....
Nope, your account can be edited by you at any stage. You can change everything; address, phone number, card details etc. This allows you to be comple...
A booking fee is an additional charge on top of the face value of the ticket that makes everything happen. We know no one likes a booking fee, but sad...
You'll get a clear on screen confirmation with a unique reference number when your transaction has successfully completed. You will also be instantly...
We accept Visa, Visa Debit, Electron, MasterCard, Maestro, Solo, and JCB cards. Sorry, we don't do Paypal, Diners or American Express....
If after entering your details and clicking "Buy Tickets" you are returned to the order form, scroll down to see what has happened. You may have just...
This will depend on who is acting as the payment processor for the event. The majority of our events are set up to useGigantic's paymen...
We do not accept cash, cheque or Paypal payments....
We use state of the art technology to protect us, and you, from fraud. Sometimes we will ask customers to provide us with additional information to co...
Yes, we use 256-bit SSL encryption, the highest standard in common use. We use a GeoTrust Digital Certificate, and our order form carries the GeoTrust...
Tickets are delivered via Royal Mail standard post. If the tickets you are buying are irreplaceable, we will send your tickets out using a secure and...
A delivery charge includes the secure delivery of your tickets to your stated address as well as the physical ticket stock, the printing and packing o...
For orders outside of the UK, we will make an international delivery option available where possible. If the tickets are irreplaceable we will insist...
This varies from event to event because we don't always get the tickets into our office until nearer the date of the show. However, you will always be...
If your tickets are being posted and you haven't received them 10 days prior to the event, please contact us with your reference number and we will ch...
If your order has not already been dispatched, you can change your delivery address online. To do so please either use the order tracker or login to y...
If it's too late to get tickets to you by post, for most events we can offer Box Office Collection....
D'oh! Please check your tickets as soon as they arrive so we can try to sort out any problems. If anything seems to be wrong, please contact customers...
Box Office Collection means that your tickets will be waiting for you at the venue, usually an hour or so before the show starts. You will need to tak...
Sometimes there is a fee for box office collection, this is to help cover the costs of the administration of arranging the collection and posting tick...
If the booker's name has been printed on the ticket(s)- the tickets must be collected by the person who is named on the ticket. If the booker's name...
// If someone else is collecting your tickets from the Box Office they will need to provide a letter of authorisation to the Box Office...
More often than not a single event will be being sold by numerous ticket agencies who will each have different allocations of tickets for the event....
Unfortunately, rules from venues or promoters mean that some tickets cannot be replaced. Always keep your tickets safe, after all they are essentially...
Please tell us! We've tested our site using the most common platforms and browsers, but there are so many different combinations out there it's imposs...
Tickets purchased are strictlynon-transferable and non-refundable. We can only offer a refund with permission from the event organisers. If you...
Please allow5-7 working days for the funds to appear in your account. For security reasons we are unable to refund to a different card or payme...
Payment Plan allows you to pay for your ticket(s) over a number of instalments. Any booking & delivery fees will be included in the first payment....
If a payment gets rejected you will be sent an email to inform you. This email contains instructions to change the card on your payment plan should yo...
No, as stated when you place an order all tickets are sold on a strictly non-refundable basis....
No, all payments must be made as per the payment plan schedule you agree to upon purchase. ...
By tracking your order, you can view a breakdown of your payment plan schedule....
If your card expires you’ll need to wait for an email stating your payment has been rejected. You should then follow the link on that email to u...
No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want....
If you decide you no longer wish to attend the event, you will need to inform us in writing 7 days prior to an upcoming payment date that you wish to...
WHAT IS CHRISTMAS AT WOLLATON? Christmas at Wollaton is a spectacular trail of festive themed light installations set within the grounds of W...
WHAT IS CHRISTMAS AT TRENTHAM? Christmas at Trentham is a spectacular trail of festive themed illuminations and installations set within the award wi...
We will only share your data with promoters and artists if you give us permission during the checkout process. You can read ourprivacy po...
If you send us an email at customerservices@gigantic.comwith your full address and the last 4 digits of the card you booked with, we will be abl...
If you have a Gigantic account, you will be able to change your delivery address there so long as the tickets haven't been disaptched. If you didn't m...
Sure! If you have deleted your confirmation email, just get in touch with our customer services team through customerservices@gigantic.comand on...
Just send us an email on customerservices@gigantic.com and one of the team will close your account for you!...
Avenue restoration/facility fee is a small charge directly given to the venue to help cover costs....
If it has been over 10 working days and no funds have arrived in your account, please double check first that you are checking the right account. You...
AnARN number is a reference number all banks use to track payments, please liaise with your bank and they should be able help locate the transac...
There is no difference in tiers other than the price. The earlier you book the ticket the lower the tier and cheaper the price!...
Once you have made your booking you will receive an email confirmation. Follow the link included in this email and you will be able to download your t...
There is a small fee charged fore-tickets. This is to help towards the costs of the scanning equipment and the staff scanning the tickets on the...
Transaction fees are a one off fee per order that help pay foroperational business costs such as card payment fees....
No, you don't have to print your tickets out. If you would prefer to show the tickets on your phone, thats fine!...
The tickets will be available to download a lot nearer the time of the event. This is to avoid the resale of tickets through online touts. You...
This is perfectly normal and is asecurity measure to prevent the sale of fake tickes. Screenshots of your mobileticket won't be accepted....
You simply show the ticket on your phone when you arrive at the venue!...
There is sometimes a small fee charged for mobile tickets. This is to help towards the costs of the scanning equipment and the staff scanning the tick...
We currently don't have any shows on sale that use our Tixseve app.You cantrack your order by clicking here tolocate your tickets....
Mobile tickets will be available to download a lot nearer the time of the event. This is to avoid the resale of tickets through online touts. You wil...
The O2 app is supported by AXS and you can find a list of helpful questions on the The O2 website:https://help.theo2.co.uk/hc/en-gb/sections/200...
The OVO Arenaapp is supported by AXS and you can find a list of helpful questions on the TheAXS website:https://support.axs.com/hc/e...
...
Of course! We always recommend you read our Terms & Conditions before purchasing your tickets. You can read our Terms & Conditions by clicking...
