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Customer Service Assistant

Gigantic are one of the UK’s leading ticketing agencies and work across all areas of the live entertainment industry. In 2019 the company became part of the DEAG group and as part of that continued growth we are now looking for a dedicated head of marketing.

Gigantic are looking for an outgoing and friendly member to join our customer services team ASAP. As the first point of contact for the company, it is important you are approachable with a warm friendly manner as you will be responsible for ensuring that every customer receives the very best service. We do not expect you to know the ticketing industry inside out as full training will be given, but an interest in live events is helpful.

Responsibilities:

  • Handling customer queries, issues, bookings and complaints via telephone or email
  • Owning and resolving customer queries at first point of contact
  • Dispatching tickets to customers for events
  • Logging in ticket stock for events across the country
  • Managing the post; we need to make sure tickets are sent on time so keeping a handle on our different postage system is key.
  • Making sure that the customer's experience is a positive one

What are we looking for:

  • Professional telephone manner
  • Must have good literacy and numeracy skills
  • Strong interpersonal skills, appreciation of good internal and external customer service behaviour
  • Computer proficient MS Office (outlook, excel, word)
  • Able to adapt to a fast paced environment
  • Able to manage and prioritise own work load
  • Able to work effectively within a small team and to take ownership to ensure tasks are completed

Additional information:

  • Salary: DOE
  • Location: Nottingham City Centre
  • Full Time

To apply please forward a up to date CV and covering letter to iwanttowork@gigantic.com, if you would like to have an informal conversation about the role in advance of application please contact iwanttowork@gigantic.com.

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