This policy sets out how we collect, process and hold your personal data if you visit gigantic.com, and any site where the top-level domain is gigantic.com, "Website(s)", or otherwise provide personal data to us. We are Gigantic Tickets Limited ("we", "us" and "our"), registered in England and Wales under registration number 06044575, and our registered office is 100 Gray's Inn Road, Fourth Floor, London, England, WC1X 8AL. Trading Office: 3-5 High Pavement, Nottingham, NG1 1HF.
We are the data controller of your personal data.
You can contact us using any of the methods listed on our contact page, https://www.gigantic.com/contact-us
When you visit our Website(s), we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information may include:
If you sign up to our mailing list, or; opt in to receive marketing communications from us during the checkout process, when telling us you'd like to be updated on ticket availability or reminded when an event goes on sale; you consent to the processing of your data to send you such communications, which may include newsletters, blog posts, surveys and information about new events. We retain a record of your consent.
You can choose to no longer receive marketing communications by clicking unsubscribe from a marketing email.
We will use your personal data in order to comply with our contractual obligation to supply to you the tickets to an event that you have booked, including to contact you with any information relating to the event, to deliver the event to you in accordance with any requests you make and that we agree to, and to deal with any questions, comments or complaints you have in relation to the event.
We may also use your personal data for our legitimate interests, including dealing with any customer services you require, enforcing the terms of any other agreement between us, for regulatory and legal purposes (for example anti-money laundering), for audit purposes and to contact you about changes to this policy.
To facilitate your entry into the event you have booked tickets for, or to fulfill our contractual obligation with which you are a party, your information may be shared with the Event Organiser, Venue or Artist. You will be informed who the Event Organiser is at the time of purchase.
Where you submit a refund claim under your ticket protection provided by TicketPlan, we may need to share your information with TicketPlan to facilitate the refund and validate your entitlement to claim.
We may also share your personal data with any service providers, sub-contractors and agents that we may appoint to perform functions on our behalf and in accordance with our instructions, including payment providers, event ticketing providers, email communication providers, IT service providers, accountants, auditors and lawyers.
Under certain circumstances we may be required to disclose your personal data under applicable laws and/or regulations, for example, as part of anti-money laundering processes, to prevent fraud or to protect a third party's rights, property, or safety.
We may also share your personal data in connection with, or during negotiations of, any merger, sale of assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser on your computer's hard drive. The identifier is then sent back to the server each time the browser requests a page from the server.
Cookies may be either "persistent" or "session" based: a persistent cookie will be stored by your web browser and will remain valid until its set expiry date, unless deleted by the you before the expiry date; a session cookie, will expire at the end of the your session, when the web browser is closed.
Cookies do not typically contain any information that personally identifies you, but personal information that we store about you may be linked to the information stored in a cookie.
Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary by browser. You may be able to obtain information about blocking and deleting cookies via these links:
Blocking all cookies will have a negative impact on your browsing experience and will prevent you from being able to book tickets with us.
|Cookie Name||Purpose||Expiration Period||Category|
|_gsession||To keep track of your current session||Session||Required|
|_gmdb, g_srvr||Service management cookies||Session||Required|
|g_access_id, g_access_token||Used to restrict user traffic to our servers to prevent overload when our service is busy||Session||Required|
|X-Mapping-fjhppofk||Used to make sure your requests are routed to the correct servers||Session||Required|
|__utma||Used to distinguish users and sessions||2 years||Optional|
|__utmb||Used to determine new sessions/visits||30 minutes||Optional|
|__utmc||Used to determine whether your request is a new session/visit.||Session||Optional|
|__utmt||Used to throttle request rate.||10 minutes||Optional|
|__utmz||Stores the traffic source or campaign that explains how you reached our site||6 months||Optional|
|_ga||Used to distinguish users.||2 years||Optional|