Contact Us

Existing Customers

You can check the status of your order, change your delivery address & resend your order confirmation email online. To do this please either use the order tracker or login to your account (if you set one up when purchasing tickets).

Track Order Login to my account Contact Customer Services

We can resend details of any outstanding orders to your email address:

Resend Order Reminder

Before getting in touch, please take a look at our FAQs. Many of the questions we get asked most often, for example about ticket delivery and box office collections, are covered there.

View our FAQs

If you have a query about an order, please email Please remember to quote your reference number whenever you get in touch with us, so we can deal with your enquiry quickly. If you don't have your reference number, please tell us your surname, postcode and the tickets you have booked.

If you have a query about an order dispatched via our courier company, please click here for further information.

Contact Details

Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF

Customer Service Opening Times

Please note that as we are an online box office, we don't take ticket orders by phone, through the mail, or at our office.
Monday: 9am - 5:30pm
Tuesday: 9am - 5:30pm
Wednesday: 9am - 5:30pm
Thursday: 9am - 5:30pm
Friday: 9am - 5:30pm
Saturday: Closed
Sunday: Closed

(Bank Holidays: Closed)

Other Enquiries

If you are an event organiser and want to contact us about selling tickets with us, email
Press, PR and marketing enquiries