Posted on Friday 11th November 2022
How do I change my address on an order?
If you have a Gigantic account, you will be able to change your delivery address there so long as the tickets haven't been disaptched. If you didn't make your order through a Gigantic account, just send our CS team an email and they will get the addr..
Posted on Friday 11th November 2022
I've forgot my booking reference number - How can I find my order?
If you send us an email at customerservices@gigantic.comwith your full address and the last 4 digits of the card you booked with, we will be able to locate your order for you!..
Posted on Friday 11th November 2022
How do you protect my data? Do you have a privacy policy?
We will only share your data with promoters and artists if you give us permission during the checkout process. You can read ourprivacy policy by clicking here...
Posted on Thursday 3rd March 2022
Can I cancel my payment plan?
If you decide you no longer wish to attend the event, you will need to inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be en..
Posted on Thursday 3rd March 2022
What if my card expires?
If you need to change the card attached to your payment plan, please contact customerservices@gigantic.com They can cancel the next payment for you which will automatically send you an email containing a link, here you can add a new ca..
Posted on Thursday 3rd March 2022
Can I change my tickets on my payment plan?
No, once an order has been placed, tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want...
Posted on Thursday 3rd March 2022
Where can I see my payment plan schedule?
By tracking your order, you can view a breakdown of your payment plan schedule...
Posted on Thursday 3rd March 2022
Can I pay early?
No, all payments must be made as per the payment plan schedule you agree to upon purchase. ..
