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Posts by Customer Services

Posted on Monday 5th June 2023

How do I redeem a gift certificate?

Enter your gift voucher number at the end of the booking processjust before payment. First select your tickets and accept our terms and conditions. Unfortunarly we cannot accept gift certificates for events sold through Stripe. 1..

By Customer Services

Posted on Sunday 22nd January 2023

Protect your tickets

Gigantic now offer a refund plan option to protect your tickets, please follow the link below: https://www.gigantic.com/ticketplan please note,SUPPORTING DOCUMENTATION MUST BE PROVIDED TO SUPPORT YOUR CLAIM. REFUNDS WILL NOT B..

By Customer Services

Posted on Sunday 22nd January 2023

How to download your tickets

In order to access your AXS mobile ID tickets and more, you must download the following app: https://www.thehallswolverhampton.co.uk/..

By Customer Services

Posted on Sunday 22nd January 2023

How to download your roundhouse tickets

All Roundhouse events are now digitally ticketed, including this event. Your tickets for this event will be digitally sent to you directly from the venue. You should expect to receive an email with instructions on how to access your ti..

By Customer Services

Posted on Sunday 22nd January 2023

Haven't received your E ticket?

If you can't see your e ticket land in your inbox around 10 minutes after making your booking, please double check your junk/spam folder as they can sometimes filter into there! If you still can't see it, please email customerservices@gigantic.com&n..

By Customer Services

Posted on Sunday 22nd January 2023

Confirmation email not received?

If you can't see your email confirmation land in your inbox around 10 minutes after making your booking, please double check your junk/spam folder as they can sometimes filter into there! If you still can't see it, please email customerservices@giga..

By Customer Services

Posted on Friday 11th November 2022

My tickets aren't appearing in the app?

In order to download your mobile tickets, you must download the following app: https://www.theo2.co.uk/visit-us/the-o2-app..

By Customer Services

Posted on Friday 11th November 2022

It says tickets will be available later? When will they be ready?

Mobile tickets will be available to download a lot nearer the time of the event. This is to avoid the resale of tickets through online touts. You will be notified via email when they are ready to download!..

By Customer Services

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