Posted on Friday 11th November 2022
Why do I have to pay a delivery fee for e-tickets?
There is a small fee charged fore-tickets. This is to help towards the costs of the scanning equipment and the staff scanning the tickets on the night!..
Posted on Friday 11th November 2022
How do I download my ticket? Can you resend them?
Once you have made your booking you will receive an email confirmation. Follow the link included in this email and you will be able to download your tickets there! Don't worry if you delete the email, our customer services team can always rese..
Posted on Friday 11th November 2022
How do I delete my account?
Just send us an email on customerservices@gigantic.com and one of the team will close your account for you! This process can take up to 28 days...
Posted on Friday 11th November 2022
How do ticket tiers work?
There is no difference in tiers other than the price. The earlier you book the ticket the lower the tier and cheaper the price!..
Posted on Friday 11th November 2022
I haven't received my refund, what now?
If it has been over 10 working days and no funds have arrived in your account, please double check first that you are checking the right account. You will need to contact your bank first to see if there are any issues their side as to why the money h..
Posted on Friday 11th November 2022
What is an ARN number?
An ARN number is a reference number all banks use to track payments, please liaise with your bank and they should be able help locate the transaction. Please contact our customer service team if you need one to track your refund after 10 workin..
Posted on Friday 11th November 2022
What is a venue restoration/facility fee and what does it pay for?
Avenue restoration/facility fee is a small charge directly given to the venue to help cover costs...
Posted on Friday 11th November 2022
Can you resend me my confirmation email?
Sure! If you have deleted your confirmation email, just get in touch with our customer services team through customerservices@gigantic.com and one of the team will resend it to you!..
