Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
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inc. booking fee
& venue restoration fee
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Age restrictions apply-see info
The Genting Arena has many disabled facilities, more details are available on the Genting Arena website - call 0844 581 0700
Age Restriction Policy:
Age Restriction Recommendations into the Genting Arena
Under 14 year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue.
(i.e. 14yrs and over can come into the building on their own with a valid ticket).
Age Restriction Recommendations onto a standing floor at the Genting Arena
Under 14 year olds are not permitted on a standing floor.
14 and 15 year olds are only permitted on a standing floor when accompanied by an adult aged 18yrs +.
Birmingham is at the hub of the UK motorway network, enabling visitors to travel directly from the M6, M1, M40 and M42. The Genting Arena has its own on-site car parks while the city-centre venues are served by a car park at The NIA and others in the immediate vicinity.
The Genting Arena is served by Birmingham International station, connected by a covered bridgelink. The NIA, The ICC and Symphony Hall are minutes from Birmingham New Street, the UK’s largest interchange station. London is only 90 minutes away and trains also run direct to many regional towns.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : firstname.lastname@example.org
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
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