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Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Any customers wishing to purchase either a disabled or wheelchair platform ticket for Kew the Music 2016, please contact the promoter at firstname.lastname@example.org
Please see Getting there section of www.kew.org/music for full travel information.
We strongly encourage the use of public transport on the concert evenings.
Parking is extremely limited in the local area, so avoid the hassle, help the environment and use public transport where possible. On concert evenings there is free parking at Brentford Gate car park reached via Ferry Lane off Kew Green. Please note, however, spaces are limited, and on a first come, first served basis. From the car park it is a 20-minute walk to enter the concert site at Victoria Gate on Kew Road. Limited free parking is also available on sections of the west side (Kew Gardens side) of Kew Road after 10:00 am.
There are three marked disabled parking spaces on Kew Green c 700m from the nearest concert entrance at Victoria Gate“ these are public spaces on the public highway, and are available on a first come, first served basis. Kew is unable to reserve any spaces specifically so we advise to leave in plenty of time to secure a parking space closest to your chosen entry gate. See also www.kew.org/concertacccess.
Tickets for Carers
Ticket holders can have one free ticket for an essential carer to accompany them. To qualify you need to meet one/both of the following conditions: A. in receipt of disability living allowance or attendance allowance. B. a registered blind person.
See above note on parking.
Access to the arena
Disabled guests plus an additional carer may enter the concert site from 5.45pm, a quarter of an hour before general public access, via Pavilion Gate on Kew Road. This is away from the main queues and will be clearly marked with a banner. This is the nearest gate to the arena site with the shortest, flattest route. Please note that guests will not be able to leave via this route and should leave the site via Victoria or Lion Gate.
If preferred, disabled guests may enter the site with the rest of the public at 6pm via Victoria and Lion Gates.
The Summer Swing site has flat, step-free access throughout.
A designated viewing area is available at the concert site for wheelchair users only.
As guests often arrive early, if you have difficulties standing, we recommend you bring a folding chair.
Accessible toilets are available at the temporary mobile toilet block and the Pavilion Gate toilets.
There are wheelchairs at all gates available on a first come, first served basis “ no pre-booking.
Registered assistance dogs are welcome.
Strobe lighting may feature in concerts. Please contact 020 8332 6555 for further information on the concert you are attending
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
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Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
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