Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
View your order, change your address & resend your order confirmation
If you still need to get in touch...
inc. booking fee
inc. booking fee
inc. booking fee
inc. booking fee
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Age restrictions apply-see info
The Arena is fully accessible to wheelchair users. Access is via any of the front/foyer entrance doors as well as both the South West and North West entrances. New lifts provide access to the restaurant and there are lower counters on selected merchandise and refreshment concessions. In addition to this there are wheelchair accessible bays within the auditorium and toilet facilities throughout the Arena.
Toilets for disabled visitors are located in the middle of both concourses and are fitted with standard RADAR locks. Patrons who hold their own keys will be able to access the toilets using these. For those that don't have a key they are available from the Information points on both concourses, located next to the disabled toilets.
Assistance dogs are welcome, although (dependent on sound levels) they are not allowed to remain in the auditorium during performances and alternate provision will be made. Call 020 8782 5629.
PLEASE NOTE - SSE Arena Wembley DO NOT accept letters of authorisation when collecting tickets.
Children under 15 must be accompanied by an adult aged 18 or over, and children under 16 cannot enter the standing area and may only enter the event with seated tickets.
Travelling by car:
The Wembley complex is located just off the A406 North Circular Road within easy reach of central London and the rest of the country, with major motorways connecting nearby.
If you're coming:
From the North
M1/A1 > A406 > A404
From the East
M11 > M25 (J23) > A1 > A41 > A406 > A404
From the South
M25 (J8) > A217 > A240 > A24 > A3 > A306 >A205 > A406 > A404
From the West
M4 > A312 > A40 > A406 > A404
Wembley’s three official on-site car parks offer the closest, most secure parking available on a pay on entry basis. You can pre-book parking for Wembley events on-line up to the last working day (Monday to Friday) prior to the event. Pre-booking will guarantee you a parking space on the Wembley Complex. Visit www.csparking.com
Most of the time all cameras are NOT allowed into the auditorium at the request of the artist, when they are permitted only small cameras will be allowed into the Arena. Professional cameras and video/audio equipment are strictly prohibited AT ALL TIMES. Live video/audio recordings made without the permission of the artist/promoter are prohibited.
Tickets can be collected from the Arena Box Office on Arena Square.
Please note that Wembley Arena is a NO SMOKING venue Unfortunately there are no cloakroom facilities in the Arena.
Crowd surfing is not permitted. Crowd surfers will be removed from the standing area. Persistent offenders may be ejected from the venue.
ATM facilities are provided in the Arena.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : firstname.lastname@example.org
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
© 2018 Gigantic Tickets Limited. All rights reserved.