inc. booking fee
Please read the following terms & conditions relevant to this event before you purchase tickets:
In this Agreement the terms “Union Chapel”, “we”, “us” and “our” mean Union Chapel Directions Ltd, a company incorporated in England and Wales under company number 3047257 and whose registered office is Union Chapel Offices, 19b Compton Terrace, London, N1 2UN
Website:Performance details on www.unionchapel.org.uk are subject to change without prior notice. Union Chapel accepts no responsibility for the accuracy of information or material accessed through the site.We are not responsible for the content of any linked sites and the inclusion of any link does not imply any endorsement of that linked site.Union Chapel accepts no responsibility for loss or loss or damages incurred as a result of reliance upon material contained at this websiteBy logging on, you will be assuming all risks associated with use of the site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via the Union Chapel site or your access to it.
Tickets:Tickets cannot be exchanged nor money refunded unless an event is cancelled or postponedTickets must not be re-sold for profit or commercial gain. Failure to comply will make this ticket void.You must have a valid ticket to attend any ticketed events at Union Chapel. If we don’t have a record of your purchase through Union Chapel or an authorised agent you may be refused entry.If an event is cancelled or postponed, you shall be entitled to a refund in the sum of the face value of the Ticket. The booking and transaction fee and commission is non-refundable.If an event is postponed, the Ticket will be valid for the rearranged date and you shall be entitled to a refund if you are unable to attend the rescheduled date.Any one over the age of 2 needs a ticket. 2 year olds and under are classed as babes in arms and do not need a ticket. We may refuse entrance for babes in arms to some events, particularly classical concerts.Union Chapel reserves the right to make any alterations to an advertised programme rendered necessary by unavoidable causes.Union Chapel reserves the right to refuse admission or eject any patron.Strict age restrictions apply to some events, please check the information on the listings carefully and if you have any queries contact us directly.Union Chapel reserves the right to check Photo ID against the name on the E-ticket. If you do not provide suitable ID or your ID does not match the name on the E-ticket, you may be prevented from entering the event and will not be able to receive a refund.No hot food / alcohol / glass or controlled substances may be brought into the venue.Patrons may be searched on entryUnion Chapel reserves the right to prohibit the unauthorised use of photographic and recording equipmentTicket holders consent to the recording and filming of themselves as members of the audienceEvery effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.Lost tickets can usually be re-issued please contact Union Chapel / the agent you used to bookUnion Chapel reserves the right to cancel ticket bookings which it reasonably suspects to have been made fraudulently.Any correspondence in relation to your purchase of any Item will be by email and will go to the email address provided at the time of purchase. For purchases made using PayPal, the PayPal account email address shall be used.The customer is limited to a specified number of tickets for each event. This number is indicated on the order tickets page and is verified with every transaction. The purpose of this policy is to discourage unfair ticket buying practices. Union Chapel reserves the right to cancel tickets without prior notice if purchased in excess of such limits.All tickets are for unreserved seating. You will always get a seat and there are no really bad seats. We ask that you respect bags and coats left on pews but are note responsible for any items left unattended. We cannot guarantee that groups will always be able to sit together, it is best to arrive early for the best choice of seats.There may be differently priced areas of seating. When this is the case tickets are for unreserved seats in a set area defined on the event listing.Seats may be reserved for the artist’s guestlist and disabled patrons.If you are disabled / have specific access requirements we can offer reserved, appropriate seating. Similarly if your access requirements mean you require an essential companion in order to attend we will offer you a free essential companion space. Once you have booked your ticket you must contact us directly. We will make the necessary reservation for you. At that point you will have the option to be added to our access list which will mean you can make future reservations yourself.Events may contain material that some audience members find offensive or objectionable. Union Chapel accepts no liability for any offence caused.Strobe lighting or strobe like effects may be used at any event, along with LED stage lighting and candles.Your statutory rights are not affected.Union Chapel conforms to the Data Protection Act 1998.Union Chapel is committed to providing a quality service for all its users. We take all your feedback seriously.If you need to make a complaint please contact us at: firstname.lastname@example.org | 020 7226 1686 (Monday – Friday, 9.30am – 5.30pm)You can find our full complaints policy and procedure here.
Data & PrivacyUnion Chapel follows all guidelines of the Data Protection Act.The customer shall provide all such information as is reasonably required by Union Chapel to provide the goods and services in accordance with these Terms and Conditions.Details, as provided by the customer, are held on computer, for our own internal records.The customer’s details will not be passed onto any third partyThe customer’s details will be retained in order that we may contact them by email and post their Membership Card to them.
Limitation of LiabilityUnion Chapel shall not be liable to the member in respect of any direct, indirect or consequential damage, costs or expenses or any other claims for consequential loss whatsoever which arise out of or in connection with the Union Chapel Membership.Notwithstanding the previous provision, Union Chapel shall not in any circumstances be liable to a member for more than the annual membership fee paid by the member.All information provided is correct at the time of publication. However, no liability is offered for errors contained on the Union Chapel website, or the actions of third parties.
Force MajeureUnion Chapel is not liable for failure to perform any obligations to members if such failure is as a result of Acts of God (including, without limitation, fire, flood, earthquake, storm, hurricane or other natural disaster, war, terrorist activities, labour dispute, strike, lockout or interruption or failure of electricity or telephone service).
SeveranceIf a Clause of this Agreement is determined by any court or other competent authority to be unlawful and/or unenforceable, the other Clauses of this Agreement will continue in effect.
Consumer RightsNothing in these conditions will affect your statutory rights relating to faulty or mis-described goods. For further information about your statutory rights contact your local authority Trading Standards Department or Citizens Advice Bureau.
Law and JurisdictionEnglish law shall govern the construction, validity, and performance of these Terms and Conditions, and the parties submit to the exclusive jurisdiction of the English courts to resolve any dispute between them.
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
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