Posted on Thursday 27th January 2022
I've found a bug on your website, what should I do?
Please tell us! We've tested our site using the most common platforms and browsers, but there are so many different combinations out there it's impossible to test them all. If you spot something that's not working properly, or just looks plain odd, l..
Posted on Thursday 27th January 2022
What if my tickets are lost, stolen, damaged or abducted by aliens?
Unfortunately, rules from venues or promoters mean that some tickets cannot be replaced. Always keep your tickets safe, after all they are essentially cold hard cash. Be aware that tickets are often printed on heat sensitive paper for security reason..
Posted on Thursday 27th January 2022
How come you still have tickets when they are sold out elsewhere?
More often than not a single event will be being sold by numerous ticket agencies who will each have different allocations of tickets for the event. As a result it's not unusual for different vendors to sell out at different times. This means that s..
Posted on Thursday 27th January 2022
What is a letter of authorisation and how do I write one?
// If someone else is collecting your tickets from the Box Office they will need to provide a letter of authorisation to the Box Office from yourself, and the ticket collector will need to provide a valid form of ID (passport/drivers li..
Posted on Thursday 27th January 2022
Can I book tickets for someone else to collect?
If the booker's name has been printed on the ticket(s)- the tickets must be collected by the person who is named on the ticket. If the booker's name has not been printed on the ticket(s)- please contact customerservices@gigantic.com 72 hours before..
Posted on Thursday 27th January 2022
Is there a fee for Box Office collections?
Sometimes there is a fee for box office collection, this is to help cover the costs of the administration of arranging the collection and posting tickets to the venue when necessary..
Posted on Thursday 27th January 2022
How do I collect my tickets at the venue?
Box Office Collection means that your tickets will be waiting for you at the venue, usually an hour or so before the show starts. You will need to take the card you booked with, your reference number and valid ID (passport/drivers license) when you p..
Posted on Thursday 27th January 2022
I have been sent the wrong tickets or the wrong number of tickets.
D'oh! Please check your tickets as soon as they arrive so we can try to sort out any problems. If anything seems to be wrong, please contact customerservices@gigantic.com straight away...