Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
View your order, change your address & resend your order confirmation
If you still need to get in touch...
By Gigantic Tickets
Posted on Wednesday 16th November 2016 at 11:01
We are delighted to have become one of the biggest operators in the UK to team up with Twickets as its official ticket resale partner.
Now live, the new service is integrated into our online platform which means it will automatically search for tickets on Twickets when an event is sold out. Customers are then offered a direct click through to Twickets when tickets are available.
The partnership also allows Gigantic ticket holders who can no longer attend an event to sell unwanted tickets to other fans for face value through the Twickets resale platform. Twickets allows customers to trade tickets securely through their service, with payment and delivery all agreed upfront. This service is set to be developed further in the future with closer integration between Gigantic customer accounts and Twickets to offer a seamless service for fans wanting to sell on tickets.
As a leading ethical ticket seller, we are delighted to partner with Twickets as both share a common aim to keep tickets out of the hands of touts and off the exploitative secondary market.
Our founder Mark Gasson said: “We're all about getting people into gigs they love and working with an ethical forward thinking company like Twickets means we can help more. As an ethical primary ticket seller, we’re delighted to be able to offer fans the chance to trade tickets securely, without the need to get ripped off by touts and the worst practices of the secondary ticketing market.
“Artists and managers can also be assured that we are directing their fans to a safe and secure platform to sell their tickets if required. Managers can be comforted in the fact that a ticket agent is involved in the entire process.”
Twickets founder Richard Davies said: “One of Twickets’ goals is to make it easier for music fans to resell tickets at face-value and not miss out on gigs at the hands of unscrupulous touts. Gigantic shares that same ethos and we are excited to be working with Mark and the team to help make the face value resale market a convenient, fair and safe place for all.”
With one of the largest inventories in the UK and 10 years standing in the industry, Gigantic has developed robust systems to minimise the opportunity for touts to harvest tickets from them. It has also signed up to the FanFair Alliance Charter, the campaign against industrial-scale online ticket touting.
Current shows on sale on Gigantic include Robbie Williams Stadium Tour; The Weeknd UK arena tour; Download Festival; Depeche Mode at London Stadium; Green Day at British Summer Time Hyde Park; Courteeners Emirates Old Trafford as well as artists such as Savages, Peter Doherty, Amber Run, Metronomy, Glass Animals, Sundara Karma, Architects, and Laura Mvula.
For more information on our partnership with Twickets head here.
With continued investment in technology to deliver a seamless customer experience, www.gigantic.com is fully responsive making it simpler for customers to purchase tickets on any device wherever they are.
Gigantic3-5 High PavementNottinghamNG1 1HF
© 2020 Gigantic Tickets Limited. All rights reserved.