Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
View your order, change your address & resend your order confirmation
If you still need to get in touch...
inc. booking fee
inc. booking fee
inc. booking fee
Please read the following terms & conditions relevant to this event before you purchase tickets:
Ticketing Terms and Conditions
Starting and finishing times are subject to change up to the event date - we will update you of changes.
LHG Live Ltd reserves the right to alter the show content at short notice. In the event of this happening, no refunds will be issued or exchanges offered.
We will not refund or exchange this Ticket unless the Event is cancelled or re-scheduled or there is a material change to the Event. A ‘material’ change is a change which, in our opinion, makes the Event materially different to the Event that any purchaser of a Ticket could reasonably expect. A change to the artists performing at the Event shall not be a material change. The refund for Tickets equals the face value of the Tickets purchased plus booking fee but excludes any transaction fees. Personal arrangements including travel, subsistence and accommodation relating to the Event which have been arranged by You are at Your own risk and LHG Live Ltd shall not be liable for any loss of enjoyment or expenditure beyond the Ticket price and relevant booking fee (excluding any transaction fees).
This event may be filmed and/or photographed. Attendance at our events affirms your consent to be used as a member of the event audience.
Please follow the instructions of the venue and event staff. Guests that cause a disturbance to others, or fail to follow the instructions of the event staff may be forcibly removed from the event without refund.
You may only leave and re-enter the Venue during the event at the discretion of LHG Live Ltd and/or that of the Venue management, with an appropriate pass-out. Otherwise, there will be no re-admission or pass outs of any kind.
Guests are responsible for the security of all of personal belongings.
The event venue operators, organisers, promoters, and artists cannot be held responsible for lost, stolen or damaged property, nor accidents resulting in injury occurring anywhere in, or outside, the venue during the event regardless of fault or reason, unless through the gross negligence of the offending party.
This is a ticketed event, and all attendees are required to present a valid ticket and/or wristband on entry. Children aged 16 and under must be accompanied by an adult at all times.
No professional cameras, video cameras or audio recording devices
No food or drink is permitted to be brought into the event - there will be various food outlets available. Empty plastic bottles sized 500ml or less will be permitted for refilling.
All outdoor events are standing, unless otherwise stated.
Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are prohibited.
No illegal substances can be brought into the site - anyone caught with illegal substance(s) will have their ticket made invalid and be reported to the relevant authorities, no refunds will be given.
Umbrellas are permitted on site, however they must be taken down during the show.
No dogs are permitted, except assistance dogs.
Warning – Excessive exposure to loud music may cause damage to your hearing. Please note that pyrotechnics, lasers, smoke machines, strobe lighting or other special effects may take place during some performances.
The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
Accessible tickets are available for each concert, and will be issued on a first come, first served basis. A copy of the accessible ticketing policy is available on request by emailing firstname.lastname@example.org.
It is our intention that our events are fully accessible for all. If you have any specific requirements with regard to accessible provision then please contact us and where possible we will make all reasonable adjustments to ensure your enjoyment of our events.
Tickets - Exchanges and Refunds
Tickets are non-refundable and cannot be exchanged.
Please note: before buying tickets it's extremely important to double check all the event details and make sure you're 100% happy before going ahead.
All tickets purchased must be used by the ticket buyer and may be asked to produce proof of identity to enter the event. Failure to provide appropriate identification may result in refusal of entry.
All tickets must be purchased by one of the recognised ticket agents. Tickets purchased though any ticket re-sale sites may be refused entry. For more information please go to https://bit.ly/2kyCURP By purchasing a ticket you, and all persons accompanying you agree to the aforementioned terms and conditions.LHG Live hold the right to change these terms and conditions at any given time, you will be notified of any changes.
LHG Live is one of the largest outdoor concert promoters in the UK and it is our intention that our events are fully accessible for all.If accessible ticketholders have any specific requirements with regard to accessible provision, they should make LHG Live aware, at least one month prior to the individual show being attended. Where possible we will make reasonable adjustments to ensure everyone’s enjoyment of the event. In terms of Deaf or Hard of Hearing concert goers, this ranges from providing set lists in advance, captioned performances or interpreters, to suit specific requirements.
A large number of LHG Live concerts are situated in outdoor venues, including countryside areas, where concert goers should be aware that the main arena, car park, and surrounding areas can be uneven terrain and at times difficult to navigate. Unless advertised otherwise each outdoor concert will offer standing tickets only. Any form of chair including deckchairs, camping chairs, folding chairs, gazebos, picnic blankets and tents are not permitted into the venues.Each concert produced and promoted by LHG Live is unique, and therefore reasonable measures will be put in place to assist with the accessibility requirements of concert goers. An uncovered viewing area will be reserved for accessible ticket holders at all LHG Live shows. Where possible, at an additional cost accessible parking will also be offered.
If you consider that because of a disability you are unable to attend a concert alone, you may request a concession ticket for a Personal Assistant, providing you are entitled to the higher level of either disability living allowance, (DLA) or attendance allowance, (A/A), or the enhanced rate of personal independence payment, (PIP).Tickets are priced in line with the area of the arena they are situated.
Accessible tickets must be purchased in advance. Anyone turning up on the day without making prior arrangements may not be able to access our facilities. However, we will always try to accommodate any late requests.
An ambulant disabled ticket may be offered to concert goers that are entitled to the afore mentioned level of disability living allowance, and that may require a Personal Assistant, but that do not require to be in the viewing area.
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Under 16s must be accompanied by an adult.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
© 2019 Gigantic Tickets Limited. All rights reserved.