Contact Us

Existing Customers

You can check the status of your order and change your delivery address online. To do this please either use the order tracker or login to your account (if you set one up when purchasing tickets).

Before getting in touch, please take a look at our FAQs. Many of the questions we get asked most often, for example about ticket delivery and box office collections, are covered there.

If you have a query about an order, please email customerservices@gigantic.com. Please remember to quote your reference number whenever you get in touch with us, so we can deal with your enquiry quickly. If you don't have your reference number, please tell us your surname, postcode and the tickets you have booked.

If you have a query about an order dispatched via our courier company, please click here for further information.

Other Enquiries

To contact us about selling tickets with us, email selltickets@gigantic.com.
For press, PR and marketing enquiries it's pr@gigantic.com.
If you have a technical query or bug report, it@gigantic.com will try to help - more details here.
If you want to comment on the website or on our service, we're all ears at feedback@gigantic.com.
For any other enquiry, it's info@gigantic.com. However if your query is about an existing order, please see Existing Customers above.

Contact Details

  • Email : customerservices@gigantic.com
  • Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
  • Address : Gigantic, The Courtyard, 35-37 St Mary's Gate, Lace Market, Nottingham, NG1 1PU
Please note that as we are an online box office, we don't take ticket orders by phone, through the mail, or at our office.
© 2014 Gigantic Tickets Limited. All rights reserved.