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Please read the following terms & conditions relevant to this event before you purchase tickets:
Down At The Abbey Festival – Ticket Purchase Terms & Conditions
‘Festival’, ‘We’/‘Our’/‘Us’ means the event organisers Black & White Music Ltd t/a Heavy Pop. ‘Event’ means the festival event called ‘Down at the Abbey’ ‘Wristband Exchange’ means the box office at the festival site during the event. ‘You’, ’Your’ means the ticket holder / member of the public attending the event.
1. The Event will comply with all guidance issued by the Government in relation to Covid-19 for this Event, which may include conditions of entry. We will require your compliance and co- operation with any such requirements. You must at all times comply with any and all instructions given to you by Event staff and stewards and your failure to comply or co-operate may lead to your eviction from the site and Event without a refund. You must not enter the site if you believe that you may have been infected with Covid-19 and/or you are displaying symptoms of Covid- 19.
For ticket or general event enquiries, please contact us on email@example.com
The Festival reserves the right to add, withdraw or substitute artists, and to vary the advertised programme and timings. Tickets are for the Event and not for a specific artist or billed attraction.
Do not buy tickets or goods from unlawful street traders/touts. There is no guarantee of tickets’
validity for entry unless purchased from official ticket agents for the Event.
Ticket resale is not allowed.
Anyone aged 17 and under must be accompanied by an adult at all times. Children aged 10
and under are required to wear a contact number wristband that we will provide at the Wristband
Food and drink will be available on site for purchase at the Event. Proof of age may be
requested at the point of entry and at the bars. A Challenge 25 policy will be in place for all
alcohol sales on site.
Wristband Exchange will be open on Saturday 11th September from 11am (subject to change)
until 7.30pm. Tickets cannot be purchased or collected after this box office closes on site. The festival gates will open from 11am (subject to change) until 8pm. There is no entry or re- admission to the site after 8pm.
Ticket holders may be subject to search on entry, or on site at any time.
The Festival will refuse admission or eject a ticket holder without refund for unreasonable or
Ticket holders consent to inclusion in official photographic, visual and audio recording of the
Event for promotional purposes.
All those attending the Event do so at their own risk.
These T&Cs are subject to change from time to time without notice and in our sole discretion.
We will notify you of amendments to these T&Cs by email. Final rules to be agreed in
conjunction with the licensing committee, police and event organisers.
These T&Cs are governed by English Law and any dispute arising out of or in connection with
these T&Cs shall be subject to the exclusive jurisdiction of the English courts.
Tickets cannot be refunded under any circumstances other than Event cancellation.
Personal arrangements including, but not limited to, travel, subsistence and accommodation relating to the Event are at your own risk and we shall not be liable for any losses incurred from
personal arrangements or wasted expenditure beyond the ticket refund.
Strictly no outside alcohol will be allowed on site.
No glass (including bottles, jars, etc), weapons, fireworks, smoke canisters, and other similar
articles are permitted onto the site.
No animals (except assistance dogs) are permitted onto the site.
No bicycles, scooters, or similar items; drones, umbrellas, large bags or inflatables are
permitted. Portable chairs are not allowed on site unless pre-arranged. If you need to bring a portable chair with you for your access requirements, please email firstname.lastname@example.org
We operate a zero-tolerance drug policy. Anyone found using or possessing illegal drugs will be ejected from the festival and refused re-admission.
Anyone resisting the surrender of disallowed items or disregarding these conditions will be ejected from the festival and refused re-admission.
Empty reusable bottles (subject to current Covid-19 guidance). You can refill your empty bottles at the water points onsite for free. Sealed / untampered soft drinks 500ml or less.
Hand sanitisers (<100ml). There will be sanitations points throughout the event site, as required by current guidance.
Picnic blankets during the daytime event hours (the Event staff will advise when these must be
Small bags (which may be searched by the Event staff).
Buggies / Prams.
Photographic equipment is permitted, provided that it is for personal non-commercial use only.
We may confiscate and/or destroy any unauthorised recordings. Unauthorised professional recording equipment must be surrendered to Event staff.
We have a zero tolerance policy to harassment and abuse of any kind. If you experience or witness harassment or abuse at the Event, please report it to Event staff or member of security.
Smoking is not permitted (this includes e-cigarettes and/or vaping) except in the marked area
away from the performance areas.
Exposure to loud music may cause permanent hearing damage, please bring ear defenders /
plugs if you require them.
Under no circumstances shall we be liable for death or personal injury suffered by you arising
out of attendance at the Event, unless caused by our negligence. Neither shall we be liable for any loss or damage sustained to your property or belongings. Nothing in these T&Cs seeks to exclude or limit any liability from us for death or personal injury caused by its negligence, or fraud.
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
18 months and over must have a paid ticket.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
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