Palace

Venue information

There are a total of five bars in Rock City serving a range of alcoholic beverages and soft drinks. The venue is divided into three rooms; the Main hall, Beta and The Black Cherry Lounge - each with their own bars and designated seating areas.
Rock City is open for Pre Show drinks and The Rescue Rooms is open for post show drinks which is situated next door.
Other on-site facilities at Rock City include a cloak room. A disabled Toilet on the ground floor. A First Aid Room. A dedicated On Site Medic.
For the cloak room all items are charged at £2.50 per item.

General Info:

No under 18s (Unless stated as a 14+ event)
No professional cameras or audio recording devices.
No crowd surfing.
No alcohol to be brought into the premises.

Info Line: 0115 9506 547

Venue accessibility information

If you have access requirements, please check that the venue can cater for your access requirements before attending. This can be done by either calling 0115 950 6547 or emailing info@rock-city.co.uk. You can find more information on the accessibility of Rock City HERE.

To arrange a personal assistant ticket, please email proof of eligibility through to access@alttickets.com. Any of the below are accepted, in addition we will review an application without these forms of evidence on a case-by-case basis.
• Front page of DLA / PIP
• Front page of Attendance Allowance letter
• Evidence that registered severely sight impaired
• Recognised Assistance Dog ID card
• Access Card

Once your request has been received and approved we will email you back with further information as to how your personal assistant ticket will be issued

restrictions on resale for this event

• This event is for fans only and these special conditions are in place to ensure that tickets are purchased for personal use only and are not resold for profit and/or through unauthorised resale sites.
• A strict limit of 6 tickets per person (and per household) per event applies. Any tickets purchased over this limit may be cancelled and invalidated.
• Tickets must not be purchased with the intention of reselling them for commercial purposes and/or profit.
• Only genuine mobile tickets will be accepted for entry (we’ll give you full instructions on how to access your mobile tickets after you book). If you purchased more than one ticket and ticket transfer is unavailable, your guests must be with you at time of entry. Print outs and/or screenshots of mobile tickets will not be accepted for entry.
• If you can no longer use your tickets and are not eligible for an exchange or refund, you may resell them through Twickets.
• You may not resell or offer to resell tickets for this event through any unauthorised resale site such as Viagogo or Stubhub, or for commercial purposes and/or profit. For a list of authorised resale sites please visit the Event page on https://www.metropolismusic.com 
• Any tickets purchased, resold or offered for resale in breach of these special conditions may be cancelled and invalidated.
• In the event of any inconsistency between these special conditions and any other applicable terms and conditions, these special conditions will apply.

 

 

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