Passenger

Important information

Customers with access requirements should contact the venue directly to book their tickets. Please email us on info@eventimapollo.com with the name and date of the event you wish to book for, your phone number and full details of any access requirements, e.g:

• Are you a wheelchair user?
• Do you require a free PA/companion ticket?
• Do you require step free access, or are stairs to the circle manageable?

A member of our team will then call you back to go through the options. They are available to answer emails between 10am - 5pm Monday-Friday and will aim to get back to you within 5 working days.

You can also contact the venue on 020 8563 3800. The line opens at 10:00 and closes at 17:00 and operates Monday to Friday.

Venue accessibility information

Event terms & conditions

1. Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the promoters.  This ticket must be surrendered to the promoters upon request.
2. Your ticket/s are sold by the promoters directly to you the consumer.  Any tickets purchased by business or traders in breach of the terms and conditions of ticket sale will be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
3. Your ticket/s will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE unless the sale is through the Artist’s official re-sale channels as advertised, or ticket agent fan to fan exchange (where applicable).  Tickets sold via third parties and other unauthorised outlets, including online auction sites, are not valid for admission.  The resale of a ticket renders it invalid and may lead to refusal of entry.
4. Ticket sales are limited to a maximum of 6 per person.
5. Only tickets purchased through approved ticket agents are valid for admission.  The venue reserves the right to refuse admission.