There will be a box office situated on site. This will be open from an hour before the first slot each day.

We advise that you purchase your tickets ahead of your visit here

Yes. Christmas at Trentham is set within the naturally undulating grounds Trentham Gardens. Every effort has been made to make the trail fully accessible, however, customers should be aware that by its nature it will cover some uneven terrain with a number of varying gradients. There are also some areas that can be made more challenging by wet weather.

We do not provide wheelchairs or mobility scooters, however, those who require a wheelchair or a mobility scooter are welcome to bring them bearing in mind the advice above.

Accessible toilets are situated at the Gardens Entrance and at the Tea Rooms.

If you have specific access needs please contact us here and we will do our best to accommodate you.

IS THE TRAIL SUITABLE FOR AUTISTIC PEOPLE?

We have allocated a handful of timeslots as limited capacity which are bookable on request. These timeslots will be available to anyone who, due to a learning difficulty or condition, would benefit from experiencing the trail in quieter surroundings. Please note that the 4pm timeslots are conducted at dusk. The trail may not be fully dark until you reach the end of the trail.

Please contact us at info@christmasattrentham.co.uk should you wish to book onto these timeslots.

HOW DO I BOOK AN AUTISM FRIENDLY SLOT?

The slots reserved for those needing a space with fewer people will be at 4pm each day from 9th December 2022 – 1st January 2023 during the twilight viewing slot. These are held at a limited capacity so will have quieter surroundings. Please note that the 4pm timeslots are conducted at dusk. The trail may not be fully dark until you reach the end of the trail.

If you wish to book one of these slots, please contact us at info@christmasattrentham.co.uk

Closer to the time of the event we will be producing a document including a site map and detailing what to expect on the trail so that they can familiarise themselves before the visit. Please send us a message at info@christmasattrentham.co.uk if you would like to receive this.

IS THERE STROBE LIGHTING AT CHRISTMAS AT TRENTHAM?

There is nothing with any stroboscopic effects or at a frequency that should affect anyone with light sensitivity, however, there are a lot of lights and lasers on the trails so would depend on the individual’s sensitivity.

None of it is designed to be disorientating but some of it will be overhead or surrounding the customer and therefore could be disorientating to certain medical conditions but this will depend on the individual’s sensitivity and their own judgement as to whether this event is suitable to attend.

We are happy to make a detailed description of the installations available to you to help you better make a decision whether the event is suitable for your particular needs. Please request this here info@christmasattrentham.co.uk

ON THE NIGHT

CAN I BUY FOOD AND DRINK AT CHRISTMAS AT TRENTHAM?

There will be takeaway refreshments available along the trail route, such as hot drinks, alcoholic and non-alcoholic beverages and mince pies. Further seasonal food offerings, to include vegetarian and vegan options, will be available in the Lakeside Market. Please note, all food and drink vendors will take card payment only.

These concessions will not be open during usual Trentham Gardens opening hours.

 

WILL THERE BE FREE DRINKING WATER?

Drinking water will be available from the bars.

 

CAN I PAY USING CASH?

All food and drink vendors will take card payment only.

 

CAN I PROPOSE AT CHRISTMAS AT TRENTHAM?

Christmas at Trentham is a lovely setting to propose to your partner. While we can’t accommodate special arrangements, our Twilight Viewing timeslots would make the occasion extra special.

 

I’M VISITING TRENTHAM GARDENS DURING THE DAY, DO I NEED TO LEAVE BEFORE ENTERING THE LIGHT TRAIL IN THE EVENING?

Yes. To ensure that only ticket holders for the Christmas at Trentham trail have entry to the illuminated trail in the evening, daytime visitors must vacate the gardens at the closing time.

 

GENERAL INFO ON THE GARDENS AND ACCESS

Last entry to the gardens each day is 3pm, these will be closed to visitors at 4pm before the trail opens

 

https://trentham.co.uk/plan-your-visit/opening-times/

 

WHAT SHOULD I WEAR?

There are no covered areas on the trail so please ensure you wear appropriate clothing and footwear for the weather. We recommend coats, hats and waterproof shoes or wellies. You can use umbrellas, should it rain.

 

DO I NEED A TORCH?

The trail is lit, but lighting will be low level in some areas so you may wish to bring a torch. No naked flames (e.g. candles, night lights, flares or lanterns) are allowed.

 

CAN I TAKE PHOTOS?

Yes! We encourage visitors to take photos along the trail and share them on social media with #ChristmasatTrentham. However please be mindful when taking photographs as this can block the path for other visitors.

 

ARE THERE TOILETS AVAILABLE?

Yes, there will be toilets available, including fully accessible toilets and baby changing facilities.

Accessible toilets are situated at the Gardens Entrance and at the Tea Rooms.

 

WILL THERE BE FIREWORKS?

Christmas at Trentham does not contain fireworks.

 

WILL SANTA BE PRESENT?

Santa will not be present at Christmas at Trentham, but the fairies will be!

 

CAN WE BRING IN OUR OWN FOOD?

We do not allow food to be brought into the event, only food purchased on site may be consumed. The only exception for this is baby food.

ACCESSIBILITY

Accessible toilets are situated at the Gardens Entrance and at the Tea Rooms.

There is Blue Badge parking available within the main car park. This is offered on a first come first served basis. All parking is free of charge.

For further information on the accessibility of Trentham Gardens, please see the accessibility guide here: https://trentham.co.uk/plan-your-visit/accessibility-of-trentham-estate/

WHAT NOT TO BRING

For your safety and security there are some items that are not allowed on site. Please avoid bringing these items as they will be confiscated upon entry. If any attendee is found with any illegal item they will be refused entry and referred to the Police. The prohibited items included but are not limited to:

  Aerosols

  Air horns

  Alcohol

  Animals (except assistance dogs)

  Bags (larger than A4 size)

  Bicycles, scooters, roller skates

  Blow torches

  Cans

  Chairs

  Chinese lanterns

  Cooking apparatus

  Cool bags / boxes (large)

  Drinks

  Drones

  Fireworks / pyrotechnics

  Flares / distress flares / smoke flares

  Food (with the exception of baby food

  Gas cylinders/canisters

  Glass

  Knives

  Liquids (over 100ml)

  Lighter fluid

  Illegal substances (drugs)

  Laser pens

  Legal / herbal highs

  Megaphones

  Professional audio-visual recording equipment

  Smoke bombs / canisters

  Sound systems

  Tabards/High Viz Jackets

  Weapons

SMOKING POLICY

In line with the UK law – smoking is prohibited by law in any public indoor facility / room / working environment. Smoking is only permitted away from any structures and from any sources of fuel.

COVID SAFETY

For the last two years we have successfully conducted a safe event with social distancing measures in place. We will continue to review the government guidelines with regards to COVID and customer safety and communicate any further updates with all customers. Please note, if in the event Christmas at Trentham is cancelled, you will be notified and offered an alternative date, if available, or a full refund.

We will be monitoring the situation regarding COVID closely over the coming months and will update our safety policies well in advance of the event in accordance with the latest government guidance. The safety and comfort of our visitors remains our top priority

Please note, if in the event that Christmas at Trentham is cancelled due to COVID, you will be notified and offered an alternative date, if available, or a full refund.

SAFETY AND SECURITY