inc. booking fee
inc. booking fee
inc. booking fee
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inc. booking fee
Please read the following terms & conditions relevant to this event before you purchase tickets:
1.3 Information you give us We will collect your personal data directly from you when you: • create and place an order; • sign up to create an account or log in to your account; • subscribe to our newsletters or to mailing lists; • subscribe to a waiting list for an event; • participate in a competition; promotion or survey; • send an email, phone or online request to our customer service team or our social media channels; • use your cashless payment wristband; and • visit our websites and apps (see more in our Cookie Notice). 1.4 Other information we collect about you and information we receive from third- party sources We also receive personal information indirectly, from the following sources: • From your social media account when you register for an event to our Platform by signing in through it; • From our trusted ticket agents and service providers to deliver the goods and services requested; • From other festivals and events within our Superstruct Entertainment Group if you have agreed that you want to hear more from our events; • From other third parties outside our Group where you have agreed to them to share your information with us for marketing purposes; • Government, tax or law enforcement agencies. 2.1 What do we use your data for? Service and Operational Purposes: • to provide you with your event ticket or any other goods, services and information that you have requested from us; • to manage your entry to our events, including age and identification verification; • to provide you customer service and support, deal with enquiries or update you of changes to our events, our Platform or other services; • to improve and update our Platform and to make sure that content from our Platform is presented to you in the most effective and optimal manner (please view the specific Cookie Notice for more information).
Third-party promotions: We will share your personal data with third parties for their own marketing and promotional purposes only after you have given us your consent. If you opt-in to any third-party communications, you can opt out at any time by following instructions in the third-party communications received. To protect your vital interests If you feel unwell during the festival and visit our health or welfare tents, we might need to collect some health data. Competitions: If you have entered a competition or prize draw that we have organised, we will use the personal data that you have provided to us in order to contact you to let you know whether you have won a competition or prize draw that you have entered and so allow us to both perform the contract for the prize and as necessary for our legitimate interests to allow us to encourage customer demand and develop our business. Direct Marketing Purposes (via email/phone) Legal Purposes: We may use your information to enable us to enforce our legal rights, and/or to protect the rights, property or safety of our employees and/or other third parties. To ensure your health and safety during the event we will process any health or mobility information you provide us to comply with our legal obligations. 2.2 Legal grounds for processing your personal information We will only use your personal data when the law allows us to. Under the DPA 2018 and the GDPR the lawful bases we rely on for processing this information are: (a) Your consent i.e. for marketing from third parties. You are able to remove your consent at any time by contacting us [see more about your right to withdraw on section 6]; (b) We have a contractual obligation.(i.e. to successfully book and deliver your tickets); (c) We have a legal obligation (i.e. to detect fraud, or tax purposes); (e) We need it to perform a public task; (f) We have a legitimate interest (i.e. for direct marketing when you have bought tickets) and your interests and fundamental rights do not override those interests.
For UK the Supervisory Authority is ICO. The ICO’s contact details are: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow Cheshire SK9 5AF ICO website: https://www.ico.org.uk If you are based or the issue you would like to complain about took place in the European Economic Area (EEA), please click here for a list of local data protection authorities in the EEA countries. 7. How to contact us Please contact us at firstname.lastname@example.org if you wish to make a request or complain or have any questions on how we use your personal data. 8. How do we keep this privacy notice up to date? We will keep this privacy notice up to date to reflect changes in our products and services. This notice was last updated on Friday 1st October. Should this notice change in any fundamental way, a notice will be displayed for 30 days. We recommend checking this page on our Platform from time to time.
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
10yrs+ (under 16s must be accompanied by an adult)
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
Terms & Conditions
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