Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
View your order, change your address & resend your order confirmation
If you still need to get in touch...
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(£169.00 face value)
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(£20.00 face value)
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(£144.00 face value)
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Towersey 10 month payment plan
This Payment Plan allows you to pay for your ticket(s) over 10 instalments. Any booking & delivery fees will be included in the first payment.Then, on the 1st of each month following you will pay off another chunk of the tickets you have ordered. There are no hidden costs or booking fees applied to the subsequent payments.
If the funds aren't available in your account on the 1st of the month, or if your card has expired, you will be notified and given the opportunity to pay the amount due. If you wish to cancel you payment plan, please notify us on email@example.com at least 7 days before the next payment date.
Payment Plan FAQs:
If a payment gets rejected you will be sent an email to inform you. This email contains instructions to change the card on your payment plan should you need to, which will enable you to make the missed payment, and stay within the payment plan.
No, as stated when you place an order all tickets are sold on a strictly none-refundable basis.
No, all payments must be made as per the payment plan schedule you agree to upon purchase.
No, once an order has been placed its tickets cannot be changed. Take extra care to make sure you only order the tickets you actually want.
If your card expires you’ll need to wait for an email stating your payment has been rejected. You should then follow the link on that email to update your card details and pay off the due amount, any remaining payments will be debited from your new card.
If you decide you no longer wish to attend the event, you will need to inform us in writing 7 days prior to an upcoming payment date that you wish to cancel your order. We will then cease to take any remaining payments. Please note you will NOT be entitled to a refund of any previous payments.
Please read the following terms & conditions relevant to this event before you purchase tickets:
Towersey Festival Terms & Conditions 2020
As organisers of Towersey Festival we want you to be extremely satisfied with the service we offer and the products we supply. As a responsible retailer who values your custom, it is our responsibility to provide detailed information about our Terms & Conditions, which you can find on this page.
In the unlikely event that you are unable to find the information you are looking for, please contact us:
Towersey Festival Ltd
PO Box 10753
Tel +44 (0)115 8774424
These are available from www.towerseyfestival.com
There are no booking fees
The price for the goods will be as published on the website at the time you place your order. We try to ensure that all prices displayed on the website are accurate, but the price of the goods on your order will need to be validated prior to processing your order. If there is a problem, we will inform you of the correct price and will give you the opportunity to purchase the goods at the correct price or cancel your order.
All products on the website are priced in pounds sterling. For sales delivered to UK addresses prices
include VAT at the current rate of 20%.
Once tickets have been bought at a certain price, there will be no refunds of balance difference on any other ticket option offered.
Delivery of tickets
Your ticket receipt will be sent to you as an email from Gigantic. Please check the booking information and if any of it is incorrect please contact Gigantic directly
Tel +44 (0) 115 807 7900
Please save your ticket receipt email. It will contain a QR logo and a pdf file that contains the QR
logo for scanning. Make sure you have your ticket order proof available for us to process at the Box Office when you arrive at the Festival. Either printed or on a smart phone.
No tickets will be sent out by post.
If your ticket receipt email hasn’t arrived within a reasonable time, please contact Gigantic.
Please note that Towersey Festival does not accept responsibility for additional tax and duty charges levied by HM Revenue & Customs and if necessary will charge the advertised price.
Any details which you provide to us from which we can identify you are held and processed lawfully and
in accordance with GDPR 2018. Towersey Festival is the sole owner of the information collected on the website.
The information you enter when placing an order is required to confirm and process your order and to
ensure the highest possible level of service. Unless you ask us not to we will send you updates about
ours and our partners events and products only. Your details are not passed to any third parties. If you
have any queries regarding this, please email firstname.lastname@example.org.
All your contact details are encrypted again on our servers, which are protected from unauthorised
To keep your details even safer we recommend that before entering your credit/debit card information
in a shared environment (e.g. your workplace) that you check that no one is watching and regularly
virus check your computer to remove any malicious software that may compromise your security, such
as key-press logging software.
The Festival takes place on a green field site with flat access. There is a drop-off point by the main gate and a dedicated area for parking. Due to the layout of the site this is the closest to the venues we can safely get you in a vehicle.
There is wheelchair/mobility scooter access at all venues and in our headliner marquee, known as Venue 65, there is also a well-positioned viewing platform. Our volunteers are always on hand and ready to assist if required.
If you choose to stay overnight, there is a designated camping area for those with accessibility requirements. There are dedicated toilet and shower facilities in this area and if needed, hook-up for recharging scooter batteries etc. You may also keep a road vehicle nearby. This area also has its own manager who will be on hand from Get-in to Get-out to advise and assist.
We offer a complimentary ticket to anyone requiring a Personal Assistant (PA) and ask that you provide proof of eligibility - via email is fine. Proof accepted is:
If you have any questions, please call us on 0115 8774424 or email us on email@example.com from where we will respond as soon as possible and do what we can to help make your visit to TOWERSEY FESTIVAL a great experience.
The Festival gives no warranty that artists named in the programme or any publicity will perform at any
particular time, or at all, and reserve the right to present alternative performers and re-programme
events when unforeseen circumstances prevail. However, every effort will be made to carry out the
programme as advertised.
Camping - changes to improve safety on the site. Fire Safety recommendations tell us that cars parked immediately adjacent to tents and live in vehicles is a potential danger. We have taken the advice and in 2018 made a small change to the camping and vehicles arrangement.
If camping in a tent, we have created camping areas with vehicle areas opposite for your safety. Your car can now be parked NEAR you but not immediately adjacent.
Caravans and live in vehicles will be parked in a dedicated area of the site with any towing vehicles parked nearby.
Friends and family of caravaners and live in vehicle owners may pitch tents adjacent to caravans and live in vehicles. Caravan and live in vehicles may not pitch in tented areas. Please inform the campsite volunteers if you need to hold space for friends tents adjacent to your van.
Once parked, your car or towing vehicle should stay in its parking spot. If you choose to drive off the site during the Festival, on your return you will be asked to park your vehicle in the Free Car Park near Gate 1.
Returning or access to the site will be from 6pm Monday 26 August. If needed before, please go to the Volunteer’s Base near Gate 5.
Concession Tickets (Adult Weekend tickets only)
Available for Students, Senior Citizens (65+) and people claiming Jobseeker's Allowance (JSA).
Proof of entitlement must be shown on collection please.
Camping NOT included (can be purchased, subject to availability). Subject to availability.
Cover all events on the relevant day (subject to space), for Friday, Saturday, Sunday and Monday.
You can collect your ticket/s from 9am Friday 23 August 2019.
Camping NOT included. (can be purchased - permitted on the night of the Day ticket bought). Please buy these night camping tickets at the same time as your Day tickets.
Subject to availability.
We are unable to accommodate dogs* on any area of the Site.
* Dogs to assist people with disabilities will be admitted to all venues including the Festival Green.
Photographs in Printed Publicity, Visual and Audio Promotion
Ticket holders consent to their inclusion in printed publicity, visual and audio promotion of the Festival.
There will be no payment in cash or tickets for the use of any such photograph.
We appreciate there may be circumstances in which a person must not be included in any of the above. Please make this known to the Festival photographers / film crew at the event.
Not available on Day or Festival Green tickets.
Refunds on Weekend tickets with/without camping will be given consideration on written request before 1 June 2020 and will be subject to a 50% administration charge.
NO REFUNDS on any tickets from 1 June 2020.
Cover ALL programmed events from Friday to Monday. Subject to space and availability.
Does not include camping (camping can be purchased, subject to availability).
In the event of wet weather some outdoor events will be moved, retimed or even cancelled.
See Information notice boards for details.
Young Person (5-17yrs) Tickets
Available when booked at the same time as Adult tickets only.
If camping is required, the Adult must be booked into the same camp site as the Younger Person
These Terms & Conditions are subject to change at any time without prior notice. Any such change
shall not affect any contract between us at the time of such change.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Age restrictions apply-see info
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : firstname.lastname@example.org
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
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