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Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Under 18's must be accompanied by an adult.
TERMS AND CONDITIONS OF ENTRY TO LINGFIELD PARK RESORT
IMPORTANT - PLEASE READ
• These terms and conditions of entry (“Conditions”) apply to all persons entering the racecourse and grounds
(Attendee or you) known as Lingfield Park Resort. These Conditions are issued by Arena Racing Company (the Operator
or we). Acceptance of these Conditions will result in a legally binding contract between you and the Operator which
include the terms of the licence which we have granted to you to enter the Racecourse.
• It is your responsibility to familiarise yourself with these Conditions.
• These Conditions may also be referred to as Entry Contract.
• These Conditions apply to all persons entering the Racecourse. If you attend the Racecourse in any capacity other
than as a private individual, you must also agree to a set of Special Conditions, which will apply in addition to the
Conditions. The Special Conditions are available at Lingfield Park Resort.
• If you do not understand or have any questions relating to these Conditions or any Special Conditions you should
contact the Operator without delay for clarification.
• Every Attendee entering the Racecourse shall be deemed to have accepted all The Rules of Racing and shall do so
subject to The Rules of Racing published by the British Horseracing Authority from time to time
• Entry to the Racecourse shall be at our discretion. We reserve the right to refuse entry to or expel any person from the
Racecourse in accordance with these Conditions.
• Children under the age of 18 years must be accompanied by an adult.
• The use of recording or communications equipment (e.g. cameras, video cameras, mobile phones, tablets and laptops)
is strictly regulated by these Conditions. You must not use or make available any photograph, video footage or any
other race data for commercial purposes (whether or not you receive payment in return). Please see Condition 10.
• Our liability under these Conditions is limited. Please see Condition 14.
• We reserve the right to search you and your belongings at any time whilst you are at the Racecourse. If you refuse a
request to search you or your belongings, we might require you to leave the Racecourse.
• You must not bring alcohol into the Racecourse, unless this is specifically permitted by the Operator. We will confiscate
and dispose of any alcohol purchased off the premises that is not permitted by the Operator.
THE FOLLOWING CONDITIONS APPLY TO ALL ATTENDEES.
1. THE EFFECT OF THESE CONDITIONS AND VARIATIONS
1.1 All Attendees who enter the Racecourse (including all surrounding land, car parks and other facilities which are
under the ownership and/or control of the Operator) shall be deemed to have accepted these Conditions. Attendees
are admitted to the Racecourse strictly subject to these Conditions. There are no exceptions.
1.2 Whilst these Conditions are intended to be comprehensive, Attendees are admitted to the Racecourse on the basis
that they will comply with both the letter and the spirit of these Conditions.
1.3 All Attendees are permitted access to the Racecourse at our discretion and must conduct themselves on the
Racecourse in accordance with all reasonable rules, requests and guidelines which we may publish and impose
from time to time. We reserve the right to amend and supplement these Conditions by publishing additional and
supplementary conditions and guidelines from time to time (Variations). Variations will be effective to vary these
Conditions on such basis as we may stipulate and may be of permanent or temporary effect. We will take all
reasonable steps to bring any Variations to your attention.
2. BADGES, PASS CARDS AND OTHER ENTITLEMENTS TO ENTER THE RACECOURSE
2.1 Badges, Privileged Access Swipe System (PASS) Cards, tickets and other entitlements (each a ‘Ticket’ for the
purposes of these conditions) to enter the Racecourse shall only be purchased or allocated by an authorised source
approved by the Operator.
2.2 Badges and PASS Cards are non-transferable. All other Tickets shall not be:
(a) transferred, sold or offered for sale:
(i) if prohibited by law;
(ii) to anyone under the age of 18; or
(iii) in the course of any business whatsoever;
(b) coupled or bundled with any other product or services or used for any commercial or promotional purpose
(c) offered or obtained as a competition prize, without our consent (which we may withhold in our absolute
2.3 Any Ticket obtained in breach of Condition 2.1 shall be void. Any person seeking to use a void Ticket may be
refused entry to, or ejected from, the Racecourse without refund and may be subject to legal action.
2.4 All Tickets issued by the Operator or on its behalf shall remain the Operator’s property at all times. We reserve the
right to require the immediate return of a Ticket at any time.
2.5 The Operator may retain records of any suspected misuse of Tickets or other documents or entitlements to enter the
Racecourse and may share those records with other racecourses and/or the British Horseracing Authority.
2.6 These Conditions apply to all Attendees irrespective of whether or not an Attendee has paid for admission and
whether or not an Attendee has been issued with a Ticket or other document or entitlement to enter the Racecourse.
2.7 These Conditions apply in addition to any other terms and conditions imposed on badgeholders, PASS Card holders
or other entitlement that may have been issued or granted. These Conditions shall apply in preference to any
conflicting provisions in such other terms and conditions.
2.8 No refund shall be given in respect of any unused part of any Ticket.
2.9 You must show your Ticket to the Operator on demand. If you fail to bring your Ticket to a fixture, you will have
to pay the full daily admission price for the relevant enclosure (if any) applicable on the day.
2.10 Attendees must ensure that badges are securely attached to their clothing on racedays and visible at all times whilst
present at the Racecourse.
3. LOST OR STOLEN BADGES AND TICKETS
We accept no responsibility for lost or stolen Tickets. We are not obliged to replace lost or stolen Tickets. If we decide to
replace a lost or stolen Ticket we may charge a replacement fee to you.
4.1 Permission to enter the Racecourse does not constitute guaranteed entry to the Racecourse, any particular area of
the Racecourse or any Racecourse buildings or facilities. We reserve the right to refuse or condition access to areas
of the Racecourse from time to time and on a temporary or permanent basis.
4.2 Unless we give specific permission, you are prohibited from entering the Weighing Room, the Stewards’ Room,
the Sampling Unit, the Racecourse Stables, the Judges’ Box, the Winners’ Enclosure, the Parade Ring, the Press
Room, the Racecourse Data Collection Area and any other areas marked private, ‘officials only’, or to which we
may otherwise restrict access from time to time.
4.3 Children under the age of 18 must be accompanied by an adult. You are responsible for each child that you bring
onto the Racecourse and shall ensure each child complies with these Conditions.
4.4 Children under twelve are not allowed to enter the Winners’ Enclosure or the Parade Ring under any circumstances.
4.5 Your Ticket may restrict access to certain areas of the Racecourse including the various enclosures. Where a Ticket
restricts access to some or all enclosures, transfers between enclosures may be possible on a raceday. Transfers will
be subject to application at the [Transfer Kiosk].
4.6 No Ticket gives any Attendee any right to receive, use or exploit any racing data, audio, visual or audio- visual
coverage of any race or fixture. All such rights are reserved. Any coverage or data made available at the Racecourse
is made available for the personal use and consumption of Attendees only and redistribution to any person outside
the Racecourse is strictly prohibited.
5. CONDUCT OF ATTENDEES
5.1 We reserve the right in our absolute discretion at any time and without prior notice to refuse admission to or expel
and/or ban any Attendee who, in our opinion:
(a) has breached or is likely to breach these Conditions;
(b) has or is likely to commit a criminal offence or otherwise do anything which is unlawful; and/or
(c) behaves or is likely to behave in an unacceptable or unruly manner or in a manner likely to cause offence to
other Attendees, and, any ban we may impose may, at our option, relate to the Racecourse and/or any other
racecourse in Great Britain and may be temporary or permanent.
5.2 You must follow the reasonable written and/or verbal instructions of safety stewards, other staff or officials and the
police or other emergency services present at the Racecourse at all times.
5.3 In the interests of safety or to check for items you are prohibited from bringing onto the Racecourse, we may request
to conduct personal body searches of Attendees and/or search their personal belongings. Attendees may also be subject
to searches using a passive search dog. We shall be entitled to refuse entry to or expel from the Racecourse any
Attendee who refuses to comply with such a request.
air-horns, drinking glasses, bottles or other glass or similarly breakable containers, cans, poles and any other article
that might be used as a weapon and/or may in our reasonable opinion compromise the safety of any person or
animal present at the Racecourse. We shall be entitled to refuse entry to or expel and/or ban from the Racecourse
any Attendee with such items in their possession.
5.5 The following are prohibited on the Racecourse:
(a) flags, banners and other articles and any behaviour which may distract or frighten the horses;
(b) unauthorised small unmanned aircraft, aerial systems or vehicles that have not been expressly authorised by the
Operator in writing;
(c) any behaviour which may disrupt or impair the experience of other Attendees;
(d) climbing fences, stands or any other structures or buildings;
(e) throwing any object without lawful authority or excuse;
(f) obstruction of gangways, access ways, exits, entrances, stairways and similar places;
(g) damaging or defacing Racecourse property;
(h) smoking in any designated “No Smoking” areas; and
(i) any item which may be used for any marketing or promotional activity whatsoever which has not been expressly
authorised by the Operator in writing.
5.6 We reserve the right to designate any and all areas of the Racecourse as “No-Smoking” areas.
5.7 From time to time we may close race track crossings for safety reasons. Attendees are prohibited from attempting
to cross any closed crossing or attempting to cross the race track other than at an open crossing.
6. DRESS CODE
We may at our discretion implement a dress code for particular race days, for specific enclosures on race days and/or any
other areas of the Racecourse where a particular dress code is required as specified in Annex [•]. All Attendees must comply
with the dress code for each race day, for each enclosure and/or any other areas of the Racecourse where a dress code
may be in force from time to time. We reserve the right to refuse an Attendee access to any area of the Racecourse where a
dress code is in force with which the Attendee is not complying.
7. UNAUTHORISED TRADING, ADVERTISING, LEAFLETING AND OTHER COMMERCIAL
OR PROMOTIONAL ACTIVITY
7.1 Only those Attendees who have been given express prior permission by the Operator to trade, advertise,
distribute leaflets or conduct any other commercial or promotional activities on the Racecourse may do so.
Trading, advertising, leafleting and commercial or promotional activities by all other Attendees is strictly prohibited.
This prohibition extends to and includes:
(a) any unauthorised badge, ticket or racecard sellers or hawkers; and
(b) any person directly or indirectly involved in the collation and/or distribution of any audio, visual, audio-visual
coverage of or data relating to any race or fixture at the Racecourse or any other British racecourse which has not
been expressly permitted in advance by the Operator.
7.2 We reserve the right to confiscate any equipment, stock or other materials in the possession of any Attendee whilst
on the Racecourse who is, or whom we reasonably believe to be, involved in unauthorised trade, advertising, leaflet
distribution or other commercial or promotional activities.
7.3 We reserve the right to take such legal action (including where appropriate obtaining injunctive and other relief)
against or in respect of any person or entity that is in breach of this Condition 7, who has in the past breached this
Condition 7 (or any equivalent prior provision) or whom we reasonably believe will breach this Condition 7.
7.4 If any unauthorised advertising or other sponsorship, promotional or marketing material is distributed to Attendees
outside the Racecourse (for example, items of clothing) we reserve the right to refuse entry to any Attendee in
possession of such material and to confiscate such material from Attendees within the Racecourse.
You shall not lay bets or otherwise conduct any betting or gaming business whilst on the Racecourse unless we give you
written permission to do so. You may place bets with those on-course bookmakers or other properly authorised betting
9. FOOD AND DRINK
You shall not take any food, drink, glass bottles or glasses onto any part of the Racecourse unless this is specifically
permitted by the Operator.
10. PROHIBITED ITEMS
Being in possession of any intoxicating liquor, or bottle, can or other portable container and which could cause damage or
personal injury when entering the Resort or in a public area of the Resort from which the event can be directly viewed.
Any articles that could potentially be used as a weapon and/or compromise public safety are strictly prohibited.
The following articles must not be brought within the Resort; knives, fireworks, smoke canisters, air-horns, flares,
weapons, dangerous or hazardous items, laser devices, bottles, glass vessels, cans, poles and any article that might be
used as a weapon and/or compromise public safety.
Any person in possession of such items will be refused entry to the Resort.
11. USE OF CAMERA, VIDEO, COMPUTER AND TELECOMMUNICATIONS EQUIPMENT
YOUR ATTENTION IS PARTICULARLY DRAWN TO THIS CONDITION
Non-compliance with the following provisions will constitute a serious breach of these Conditions, as a result of which
we shall have the right to cancel and withdraw any Ticket or other entitlements issued to you and eject you from the
Racecourse. Use of cameras, video equipment, laptop and other computer equipment, mobile telephones and other
telecommunications devices at the Racecourse is strictly controlled and limited. You are not permitted to make any
commercial use of any audio/visual coverage, still images or data relating to racing at the Racecourse.
11.1 You shall not use any device or technology to capture, record, store, transmit or broadcast any data relating to any
race, fixture or other race-related activity at the Racecourse, unless you are expressly permitted to do so by
11.2 In particular, you must not capture, record, store transmit (including live stream):
(a) any pictures of horses preparing for a race �" including pre-parade riding, Saddling Boxes and Parade Ring;
(b) any pictures of jockeys preparing for a race �" including Weighing Room and Parade Ring;
(c) any race (either at the Racecourse or any other racecourse) �" this includes either “live” or pictures from the
(d) any data relating to any race (either at the Racecourse or any other racecourse) �" e.g. odds, Going, colours and
colour changes, jockey changes, results; or
(e) any activities in integrity areas (i.e. areas with limited access to BHA Officials and designated staff at the
Racecourse) �" including Weighing Room, Judges Box, Stables and any area signed ‘officials only’.
11.3 The list in Condition 10.2 is indicative of the types of activity prohibited by Condition 10.1 but that list is not
11.4 You may use mobile devices and point-and-shoot or compact cameras to capture images for your own private and
domestic use (but you shall not use professional level photography or filming equipment). The following rules apply:
(a) photography on the racing surface is strictly forbidden;
(b) flash photography is strictly forbidden; and
(c) you must not allow a third party to use such images for any commercial purpose and will notify the Operator
immediately if you become aware of any unauthorised use of those images.
11.5 You agree that all copyright and other intellectual property rights in any unauthorised still, audio, visual,
audio-visual coverage or other data shall be assigned to us on creation. If these Conditions are not sufficient to give
effect to this assignment you will do all such things and execute all such documents as we may require to transfer
ownership of those rights to the Operator.
11.6 Unless specifically permitted by these Conditions, you shall not use mobile telephones or any other
communications device whilst on the Racecourse to communicate with anyone outside the Racecourse for the
purpose of or in connection with any betting.
11.7 You may use mobile telephones or any other communications device whilst on the Racecourse to connect to the
Racecourse wifi that is generally made available to Attendees by the Operator, for the purpose of accessing, and
making full use of, certain betting websites. The full list of betting websites that the Operator agrees to make avail
able to Attendees through the Racecourse wifi from time to time will be listed on the webpage that Attendees will
be automatically directed to when connecting to the wifi.
11.8 We reserve the right to confiscate any camera, video equipment, mobile telephone, radio and any
telecommunications or other device (including computer similar equipment) and any media or device upon which
any audio/visual content or data may be stored that is in your possession and delete any such content if we believe
you have breached or are likely to breach this Condition 10.
12. JOURNALISTS, PUBLISHING AND REPORTING
You are not permitted to report on, broadcast or otherwise write any article about a race or fixture at the Racecourse. You
will need to enter into a supplementary agreement with the Operator if you wish to undertake any press or associated
activities at the Racecourse.
13. MEDIA COVERAGE AND RECORDING FOR PROMOTIONAL PURPOSES
All Attendees (which for the purposes of this condition includes horses and Attendees with children) are reminded that
many races and fixtures are given coverage on television, radio and in print and various other forms of media. By entering
the Racecourse you accept (for yourself and on behalf of any horse or children in your care) that you/they may appear in
such coverage, which may also include printed or electronic material used for the promotion of the Racecourse.
Accordingly, you shall have no right to object to, or demand any payment in respect of, your, your horse’s or your
children’s inclusion in any such coverage whether produced by the Operator or by third parties authorised by the
Operator. Furthermore by entering the Racecourse you consent (for yourself and on behalf of any children in your care)
to the passing of still or moving images of you/them to third parties authorised by the Operator for the purposes of the
production of printed or electronic material to be used solely for the promotion of the Racecourse.
You acknowledge that, on request, you will give any additional consents or waivers required for the unrestricted lawful use
of any coverage (if any) without request for payment or imposing any other conditions.
14.1 Dogs are not permitted in any enclosure except for those required for disabled assistance.
14.2 Where dogs are permitted they must be kept on leads at all times and must not be allowed to foul anywhere on the
14.3 To the extent we are legally able to do so, we reserve the right, if necessary, to force entry into a car to release
animals which may be suffering.
15. LOSS OR DAMAGE
15.1 Any property brought onto the Racecourse by an Attendee remains at all times at the entire risk of the Attendee.
We will not be liable for any loss, injury or damage, howsoever caused, to any Attendee or their property (“Loss”)
except where and only to the extent that any such Loss is caused by our negligence or the negligence of our
employees or authorised agents, in which case our total liability in respect of such loss shall not exceed [the
amount payable and paid under the Operator’s insurance policies (if any)] or for Losses not covered by insurance,
[£amount] or [number % of the price of the Ticket].
15.2 Attendees must accept that, by its very nature, attending race meetings is not without risk. Attendees must therefore
remain vigilant and exercise a reasonable degree of caution and care for themselves and those around them at all
15.3 Subject to Conditions 14.4 and 14.5, we shall have no liability for any indirect or consequential loss, damage, costs
or expenses, any loss of profits, loss of opportunity or loss of revenue whether foreseeable or not.
15.4 Nothing in these Conditions shall limit or exclude our liability in respect of death or personal injury caused by our
negligence or fraudulent act or omission or for any other liability which cannot by law be excluded or limited.
15.5 Nothing in these Conditions shall affect the statutory rights of any Attendee attending the Racecourse as a
15.6 You are responsible for any damage you cause (or a child in your care causes) to the Racecourse, any fixtures and
fittings or goods or equipment owned by or in the possession of the Operator at the Racecourse and for any damage
caused to the property of any other person or business present at the Racecourse.
16.1 All vehicles parked or stored within the Racecourse and any land surrounding the Racecourse owned or controlled
by the Operator are parked at the owners risk and the Operator accepts no responsibility for such vehicles.
16.2 All vehicles must be driven with the utmost care whilst on the Racecourse and all vehicle drivers must comply with
all instructions of staff and other officials at the Racecourse. Vehicles must only be driven along routes and parked
in areas specifically designated by the Operator. We reserve the right to require that any vehicle be moved, or to
move any vehicle, if it is not parked in an area designated by the Operator or if it is otherwise obstructing the
smooth operation of the Racecourse or represents a safety hazard.
17. ABANDONED OR DELAYED RACING AND OTHER EVENTS AFFECTING RACING
17.1 Race fixtures and races may be abandoned at any time by the Operator or in accordance with directions from the
British Horseracing Authority and any successor body, the police or other emergency services. Fixtures and races
may also be delayed or abandoned in other circumstances beyond our reasonable control.
17.2 In the event of any fixture being abandoned the refund policy is as set out in Annex [•].
17.3 In the event that a refund is due to an Attendee pursuant to the Operator’s refund policy, refunds cannot be made on
racedays. To obtain a refund Attendees should send their Ticket with full address details, within  months of the
date of the race meeting to Lingfield Park Resort.
17.4 Save as set out in these Conditions, we will have no further liability in relation to any abandoned or delayed racing.
17.5 We give no guarantee that any race or race meeting will take place; nor do we give any representation or warranty
concerning the nature or quality of any race or meeting which may be held at the Racecourse.
17.6 Save as provided above, we shall not be liable to any Attendee if and to the extent that any failure or omission by us
results from any event beyond our reasonable control such as, but not limited to, war, acts of terrorism, civil
disturbance, any order or act of a governmental or regulatory body, fire, flood, severe adverse weather conditions,
labour dispute, lock-out, disease, epidemic or other circumstances concerning the healthcare or well-being of
humans and/or animals.
17.7 It is responsibility of the Attendee to check whether a raceday has been cancelled or rescheduled and the date and
time or any rescheduled race or raceday.
18. PAYMENT TERMS
Ticket prices are inclusive of VAT. The Operator reserves the right to charge VAT (or any other applicable tax or levy) on
any other services supplied including sponsorship and corporate hospitality.
In the event of an emergency (bomb scare, fire hazard, etc.) all areas must be evacuated. Please listen to announcements
over the public address system. Any emergency should be reported immediately to a member of staff at the Racecourse
and/or the Racecourse Office.
No failure or delay to enforce our rights under these Conditions, should be construed as a waiver of the Operator’s right
to do so.
These Conditions shall be governed by the laws of England and Wales. In the event of a dispute relating to these
Conditions, any contract we have with you or any other claim you may have against the Operator (including in
negligence) the courts of England and Wales shall have exclusive jurisdiction.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
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