The Who Hits Back!

Important information

Babes in arms/Under 2s free of charge but must be sat on an adult's lap.

Additional information

WHEN                       Sunday 16^th July 2023

WHERE                      Badminton Estate, Worcester Park

                                    Worcester Park is located in the stunning Badminton Estate in rural Gloucestershire a short 20 miles from Bristol

                                                See below for parking and shuttle details

THE SHOW               Legendary rock band The Who will be back on the road for their UK 2023 tour ‘The Who Hits Back!’ with a live orchestra. They will be playing in Hull, Edinburgh, London, Derby, Badminton, Durham, St Helens and Brighton from 6^th-23^rd July. Joining them will be UB40 featuring Ali Campbell across all shows except London & Edinburgh. The band are set to perform music from throughout their nearly 60-year career, including sections devoted to classic albums Tommy & Quadrophenia as well as other beloved Who songs.

                                    This is a seated and non-seated event There are up to 18,000 seated located on a slope down to the stage position with the best and most expensive seats nearest to the stage. At the back of the arena is a General Admission area for grass seating or standing where you can bring rugs and blankets.  You will be able to rent chairs on site - do not bring your own. Street food stalls and local producers will be serving a wide variety of foods for picnicking and dining.  You will have the opportunity to dine around the world on the best of Gloucestershire produce and sample drinks from speciality bars and pop ups. The gates will open earlier than usual so that you can enjoy the stunning park, great food and pre-event music. Note - payment is by card and contactless only - NO CASH

Gates Open             4:30pm                 Parking available from 3:30pm

VIP TICKETS             The Who hospitality packages and VIP tickets come with many benefits such as private entry to the venue so you can skip the queues, access to an exclusive VIP lounge, premium seating, unrivalled stage views, as well as food and drink options. There's no better way to watch The Who and enjoy an unforgettable night of live music and entertainment 

https://www.seatunique.com/music-tickets/rock/the-who-tickets

Fan packages with premium seating, exclusive merchandise and other benefits can be purchased from www.ROBOMAGICLIVE.com

Ages                           All ages are welcome – see below for further details and advice.

Ticket With Travel  Big Green Coach will be operating a variety of routes to the venue.  Please click HERE to purchase a Ticket With Travel package.

Parking                      Early Bird - Parking can be purchased at the time of booking for £15.  Any spaces left of the day will be charged at £25.  Please book in advance to ensure your space.  See below for further details.

ACCESSIBILITY TICKETS

Accessibility tickets can be purchased through  SEE tickets: Online at https://www.seetickets.com/tour/the-who or 0800 086 2714

Ticket Despatch        You will receive an email confirmation at the time of booking.  THIS IS NOT YOUR TICKET.  Your tickets will be sent to the same email address at a later date and no later than 4 weeks before the event.

                                                If you do not receive a confirmation email, please contact the agent who you purchased your ticket(s) from.

REFUNDS/EXCHANGES

• We regret that exchanges and refunds are not available, except in the unlikely event that the concert is cancelled and an alternative date is not available

BUYING TICKETS ON THE DAY

• If there are tickets available, the Box Office at the venue will be open from 12:00 on the day of the concert. Tickets will be priced higher on the day.

AGE RESTRICTIONS

• We advise that the event may not be suitable for young children, especially those under 2 years of age. However, if you do arrive with a non-ticketed child under 2 years old, please report to the box office where an attendant will provide a complimentary ticket.  You will need to purchase a ticket for all children 2 years and older.  Buggies may be permitted but cannot be taken into the seating area.  A buggy parking area will be provided.  Necessary care bags will be permitted, but please be advised that additional security checks may take place.


• There are no child discounts.


• Under 16s must be accompanied by a parent or legal guardian

Schedule

• Parking will be available from 3:30pm


• Gates will open at 4:30pm


• Please enter by the gates indicated by your tickets following the venue signage and/or instructions from the stewards. Your Block, Row and Seat number will be indicated on your ticket.


• Please allow plenty of time for your journey and for parking and transfer, as well as getting to your seat


• The concert will end at approximately 10:30pm

ENQUIRIES

• For any queries specifically relating to your ticket purchase and ticket delivery please contact the agent that you purchased from. This will be indicated on your confirmation email.


• For all other enquiries email enquiries@RoboMagicLive.com

RE-ENTRY

• The venue will be operating a no re-entry policy. Once you have entered the venue you cannot exit and re-enter

ACCESSIBILITY

The event is held on the stunning Badminton Estate and, whilst the ground is well maintained and laid to grass, it is uneven in places with a gentle slope and potentially the odd rabbit hold.  Where possible, footpaths will be installed but please be aware that these may not cover all routes around the arena

• Accessibility Tickets


• Accessibility tickets can be purchased by calling See Tickets on 0800 086 2714
  
  
  
  • A complimentary carer ticket is available under certain circumstances and on provision of “proof of disability”. Such proof shall include:
    
    
    
    • Receipt of Higher rate of Disability Living Allowance (mobility or care component)
    
    
    • Receipt of Enhanced rate PIP (Personal Independence Payment)
    
    
    • A personal letter from your GP explaining that support is required and why
    
    
    
    
  
  
  • Assistance Dogs
    
    
    
    • Assistance Dogs are allowed but please advise the venue at least seven days before the concert
    
    
    • Please ensure you purchase a ticket at the end of a row to allow your Assistance Dog to sit beside you
    
    
    • Due reference will be given to all aspects of safety and guidance from Guide Dogs for the Blind to ensure safety within the venue
    
    
    
    
  
  
  • Accessible Parking
    
    
    
    • Accessible parking is available. Please email enquiries@RoboMagicLive.comf for details
    
    
    
    
  
  
  • Accessible Toilet Facilities
    
    
    
    • Accessible toilet facilities are located at each toilet block and adjacent to the ADA viewing platform and within the Accessible parking area
    
    
    • All Accessible toilets are Gender Neutral
    
    
    • If you experience any problems with the use of the accessible toilets, please contact the nearest steward
    
    
    
    
  
  
  
  

TRAVELLING TO WORCESTER PARK

Arriving By Car

• Badminton is situated some 15 miles from Bristol and Bath and about 100 miles west of London. Please follow event signage from Stroud, Cirencester, Chippenham or the M4 J15, J17 and J18


• Only use your satnav device until you pick up event signage and follow signs to Public Parking accordingly as satnav can take no account of Badminton’s traffic management plan

Parking

• Standard parking will be in the North Car Park with a walk in the region of 800-1000m and a walk time of 10-15 minutes


• VIP Parking will be in the East Car Park which is 500m from the Arena - 3-7 minutes walking, depending on your parking position


• Please follow road signage and traffic instructions on the way in


• Please pre-book your parking from ROBOMAGICLIVE.com

Public Transport

• Big Green Coach is the official carbon neutral travel partner for The Who UK tour. Click here for details and to book coach travel

Train Travel

• The nearest British Rail Station is at Chippenham


• There are also stations at Bristol, Bath, Stroud, Swindon and Kemble


• Big Green Coach is operating services from Bristol, Bath, Swindon and many other locations. Click here for details

IS THE CONCERT SEATED?

• This is a seated and non-seated event


• There are up to 18,000 seats located on a slope down to the stage position with the best and most expensive seats nearest to the stage


• At the back of the arena is a General Admission area for grass seating or standing where you can bring rugs and blankets


• You will be able to rent chairs on site - do not bring your own

IS THE CONCERT OUTDOORS?

• Yes

IF IT RAINS WILL THE CONCERT STILL GO AHEAD?

• Yes, the concert will go ahead in the rain so please come prepared


• Please bring clothing appropriate to expected weather conditions


• Please note that there will NOT be a luggage storage or cloakroom facility at the venue

SUPPORT

• Yes, there will be a support act. Please check listings for details

CAN I BRING A BAG?

• Yes, but only one small bag (no bigger than A5 size) per person


• Please note there will be no bag drop facilities at this event


• All bags are subject to search so please avoid bringing one if you can as this will speed up your entry to the concert

CAN I BUY OFFICIAL MERCHANDISE?

• Yes, official merchandise will be available to purchase within the venue


• Do avoid unlicensed traders outside of the venue offering inferior goods


• Note - payment is by card and contactless only - NO CASH

FIRST AID

• There are first aid facilities on site, and a designated first aid team will be available should you require any assistance

FOOD & DRINK

• Food and drink are not permitted to be brought into the venue


• You may bring one small, sealed plastic bottle of water per person, max 500ml


• If you have a medical condition such as diabetes, then a doctor’s note will permit diet-specific food and drink only


• There will be a mini food fair with locally sourced food and drink from within a 30 mile radius plus speciality bars and unique pop ups serving a wide variety of foods for you to picnic on


• Gates will open earlier than usual so that you can enjoy the stunning park, great food and pre-event music


• Come early and soak in the atmosphere


• Note - payment is by card and contactless only - NO CASH

PHOTOGRAPHY

• Please do not bring professional audio/visual recording equipment as these will not be permitted within the venue


• Filming and flash photography is prohibited during the concert


• Any cameras that are deemed ‘professional’ will be confiscated until the end of the concert

DO’S

• Do keep your belongings with you at all times


• Do allow ample time to take advantage of the toilet facilities


• Do bring clothing appropriate to the weather conditions


• Do put any rubbish in the bins provided for you


• Do look out for official vendors and concessions stalls


• Do avoid unlicensed traders outside of the venue offering inferior goods


• Do report anything suspicious to a member of staff


• Do tune into local radio & check social medial for the latest travel updates

DON’TS

• Don’t bring food or drink (except one small, sealed plastic water bottle) into the venue


• Don’t arrive with any form of professional audio or visual recording equipment. There will be security checks in place and items may be confiscated if necessary


• Don’t bring large bags

PROHIBITED ITEMS

• Airhorns or other loud instruments


• Alcohol


• Animals/pets (service animals permitted)


• Any item which could be used as a weapon and/or compromise public safety


• Audio recording devices


• Bottles


• Camping equipment


• Canes (mobility canes are permitted)


• Cans


• Chairs


• Dangerous or hazardous items


• Drones


• Drugs and drug paraphernalia


• Fireworks, including sparklers


• Flares


• Flammables


• Food


• Glass vessels


• Illegal substances and controlled drugs including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide


• Knives


• Laser devices


• Picnic tables


• Poles


• Professional cameras or video recording equipment


• Promotional items (including flyers, samples, giveaways)


• Sharp objects such as knives or scissors


• Selfie sticks/tripods


• Smoke bombs, canisters or similar


• Torches


• Weapons of any kind (including replicas)


• All items will be confiscated and may be passed to the Police to deal with further


• Any person in possession of such items will be refused entry to the venue

SECURITY

• Your bags will be checked and you may be subject to a search on entry to the venue. This is for everyone’s safety and we ask that you remain patient and co-operate with security staff


• We search everyone entering the venue and employ a range of other security measures in and around the site, some of which may not be visible


• Each member of staff is here to ensure your comfort and safety. They have all been briefed to keep an eye open for anything unusual


• Please arrive in good time as our enhanced security measures may mean that it might take a little longer to get into the venue


• In order to make the screening process go as smoothly as possible, please keep all personal items to a minimum. Only small handbags and shoulder bags will be allowed into the venue


• Agreement to be searched (including belongings) by an appropriate male/female security operative is a condition of entry to the event


• You may be body/bag searched at the entrances, on the site or when leaving


• Please note that there will NOT be a luggage storage or cloakroom facility at the venue


• The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the venue


• Racial, homophobic or discriminatory abuse is strictly forbidden and will result in arrest and/or ejection from the venue

SMOKING

• Smoking and vaping is not permitted in the wider arena area including all seating and viewing areas


• There are designated smoking areas that will be clearly signposted and furnished with ashtrays


• Please do not drop cigarette butts on the ground

TOILETS

• All customers have easy access to toilet facilities and there are wheelchair accessible toilets


• Gender Neutral Toilets are available at each toilet block


• All Accessible toilets are Gender Neutral

UMBRELLAS

• Umbrellas are not permitted

WATER POINTS

• Free tap water will be available adjacent to each bar

1. Conditions of Entry

The organisers, acting reasonably at all times, reserve the right, in their absolute discretion to refuse admission to the event, ban from entry to the event, or remove from the event any person who:

1. refuses to comply with any requirements regarding COVID-19 at the time of the event including, but not limited to, the wearing of masks, proof of vaccine or providing negative lateral flow tests


2. is under 18 and not accompanied by a parent or legal guardian

• is not in possession of a relevant ticket or pass for the event

1. refuses to allow themselves and/or their belongings to be searched by an appropriate male / female security operative. You may be body/bag searched at the entrances, on the site or when leaving


2. Is in possession of a prohibited item or substance or is suspected to be under the influence of a prohibited substance Prohibited items are as follows:
   
   
   
   1. excessive amounts of cigarettes, ie more than for personal consumption
   
   
   2. alcohol - no alcohol is permitted to be brought onsite
   
   
   3. illegal substances including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide
   
   
   4. unauthorised sound systems
   
   
   5. professional film or video equipment or audio recorders
   
   
   6. portable laser equipment and laser pens
   
   
   7. megaphones
   
   
   8. fireworks of any nature
   
   
   9. aerosols over 250ml
   
   
   10. air-horns
   
   
   11. flares and sky/Chinese lanterns, generators, BBQs, fireworks or anything else that can be construed as a fire risk
   
   
   12. any goods with unauthorised logos
   
   
   13. any goods for unauthorised trading
   
   
   14. dogs (any animals) except guide dogs
   
   
   15. anything in glass or cans
   
   
   16. any items which may reasonably be considered for use as a weapon. For the avoidance of doubt, it is prohibited to bring into the event any weapons, fireworks, smoke bombs, glass bottles, sharps or other articles which may cause injury.  The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited
       
       
       
       1. corkscrews
       
       
       2. bottle openers
       
       
       
       
   
   
   
   

• cutlery / knives

1. key chains


2. anything else deemed as an offensive weapon

1. acts in an inappropriate and/or undesirable manner, where such behaviour has been reported to the event by a reliable independent source

• climbs or stands upon fences, barriers, stages, stalls, bars or any other building or structures at the event


• has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting

1. enters any areas of the site where visitor access is prohibited


2. carries out any form of trading that has not been authorised by the organisers


3. General Conditions

1. By purchasing at ticket you give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.


2. No unauthorised buses, coaches or trucks will be allowed on site.


3. Any person carrying illegal items or carrying out illegal activity displaying signs of anti-social behaviour will be given to the Police and refused entry.


4. TEU is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event - other than caused as a result of our negligence.


5. The ticket is not refundable or transferrable


6. Bill subject to change.


7. Please check all your tickets on purchase as mistakes cannot always be rectified.


8. Some areas and performance spaces may be unsteady under foot please take care when moving around the site


9. Warning. Certain performances may contain strobes and/or SFX.


10. Children are welcome at the event but must stay with their nominated parent or guardian at all times.


11. Please do not bring food to the event. The traders are lovely and are one of the things that make the event possible.


12. Smoking and vaping is banned within enclosed public spaces or buildings including marquees. Smoking is not permitted in and around the children’s area.


13. Excessive exposure to loud music may cause damage to your hearing or to your child.


14. Please use the bins and recycling points provided on and off site.


15. Eviction will be considered a last resort. In the first instance warnings will be given. Security will monitor the person/ persons and any persistent anti-social behaviour will result in the person/ persons being escorted to the Gate / Eviction Point where a decision will be made as to the best course of action.

Seating plan