Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
View your order, change your address & resend your order confirmation
If you still need to get in touch...
inc. booking fee
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Age restrictions apply-see info
The Brook now have a wheelchair-friendly front door and a new disabled toilet downstairs. They are regularly visited by wheelchair users. If you have any comments to make you can make them 023 8055 5366 or you can chat to one of the staff or managers when you visit The Brook. Most of the changes that we have made to The Brook, have come from customer suggestions.
Directions:From the M3Head south towards Southampton, and follow signs for the M27 eastbound, (Southampton & Portsmouth) then continue as below. From the M27Leave the M27 at junction 5, take exit from the motorway roundabout signposted A335 Southampton. The road is called 'Thomas Lewis Way', and head towards Southampton City Centre. Go through the first lights, fork left at the second lights, signposted City Centre & Portswood (staying on the A335 Thomas Lewis Way). You pass a Shell petrol station on your right–hand side, then turn right at the next lights (3rd from Motorway) just before Machine Mart, then turn immediate left at the next lights (4th from Motorway) opposite B&Q. You are now on Portswood Road, The Brook is about 200 yards down this road on the left hand side. Here is a local street map from www.multimap.com ;; Parking:We would advise that you park to the rear of the venue on the Belgrave Industrial Estate making sure not to block any part of the road, blocked by no-parking-cones, as lorries come and go at any time of day or night. If you block the lorry park, the show may be interrupted, and you will feel embarrassed! As with all town parking, make sure that you conceal any valuables. There should be more street parking on Portswood Road, or on the side roads. By Rail:From Southampton Central or Southampton Parkway stations: Either get a connection to the local stations or exit the station, jump in a taxi and say \"The Brook, Portswood Road please!\" By Bus:First Group bus numbers 6& 7 (new numbers - March 2006) stop outside The Brook, The stop is called \"Mayfield Road\". Solent Blue Line bus number Bluestar 2 also stops outside The Brook and the university bus service Uni Link - U6 also stops here. Other info:Age Restrictions:The Brook is an eighteen plus venue, although children of fourteen and upwards can come to shows if accompanied by an adult over the age of twenty one. No more than two fourteen plus per adult. Please note that on the advice of Southampton Police - they only accept Passports or Photo Driving Licences as acceptable proof of age to buy alcohol. They do NOT accept any other form of age identification. We do NOT accept any national proof of age scheme cards. If you are lucky enough to look young - you will need I.D. If you are not sure - phone them before purchasing your tickets. Under 16's MUST be off the premises by 12 Midnight.If you are bringing under 18's with you, we accept any form of I.D. for them. Under 18's will not be admitted to Comedy Nights, as we feel the content provided by some of the comedians is not suitable for minors Smoking:The Brook have introduced a No Smoking policy downstairs in the venue. This has been remarkable popular. We have had a couple of complaints but mostly praise. If you want a quick fag, all you need to do is nip in to the foyer, or nip upstairs for a couple of minutes.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
© 2019 Gigantic Tickets Limited. All rights reserved.