Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
View your order, change your address & resend your order confirmation
If you still need to get in touch...
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
More infoThe Hexagon has level access to wheelchair seatingTo enhance your safety and comfort we require patrons in wheelchairs to book a designated wheelchair space.Please inform the Box Office should you require level access or have limites mobility as seats are available for this purpose. A wheelchair is available for use on site.Toilet for people with disabilities.An infa-red sound enhancement system for the hard of hearing is available for use with or without a hearing aid. Please reserve sets at the time of booking (to be collected from the Box Office or Reception prior to the event-a small deposit is required)We welcome both seeing and hearing Guide Dogs. Please advise at the time of booking. A bowl of water can be provided.Large print and audio brochures are available on request.For deaf patrons, the Box Office Minicom number is 0118 939 0040.Baby changing facilities are available (children under 18 months will require a £1 Babes in Arms ticket)
Under 14’s must be seated in the balcony and accompanied by an adult.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
You may also want to take a peek at our Privacy Policy too so you know you really are in the safest of hands.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : customerservices@gigantic.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
© 2019 Gigantic Tickets Limited. All rights reserved.