Before you contact us please be sure to check our frequently asked questions as our most common questions are answered there already, such as:
View your order, change your address & resend your order confirmation
If you still need to get in touch...
inc. booking fee
& facility fee
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Disabled access information is available from the venue. Please call 020 8563 3800 (line opens at 10:00 and closes at 17:00. The line operates Monday to Friday) and choose option 2. Anyone who calls on this number who is not registered disabled will be redirected to the general booking line. Alternatively please email email@example.com
Age Restriction: Over 14's only - Under 16's must be accompanied by an adult. unless otherwise stated. Photo ID required. Directions:By London Underground:The nearest London Underground Station is Hammersmith served by the District, Piccadilly and Hammersmith & City lines. On exit from the District & Piccadilly lines into the Broadway centre, follow signs. The venue is located immediately outside the Broadway Centre, a five minute walk from the station.On exit from the Hammersmith & City line the venue can be clearly seen on the other side of the flyover. Customers should walk through the Broadway Centre and follow the signs. By Car: Customers are asked not to park in the immediate area reserved for local residents. It is possible to drop off outside. The nearest parking is the multi-storey car park located on Glenthorne Road. A typical four hour stay costs from £2 and the car park is only a 5-10 minute walk from the venue. Alternativly, try the Novotel London West hotel, located 5 minutes walk from the Venue with a secured car park. Prices from £1. By Bus The following buses terminate in the Broadway Centre, follow signs to get to venue: 9, 10, 27, 33, 72, 190, 209, 211, 220, 266, 267, 283, 295, 391, 419, H91, N9, N10, N11, N27, N72, N97, N266 Other info:Doors open One hour prior to advertised show time 3 fully licensed bars Licensed auditorium- you can take your drinks in! Kiosks selling sweets, popcorn, hotdogs and Ices
This is a brief Security and Bag Policy information at the Eventim Apollo. Queues may be longer due to security checks so please arrive extra early and be advised as follows:
• To keep all our visitors safe, everyone going into the venue will be screened through our security arches. Don’t worry, the arches are safe for everyone �" even if you have a pacemaker or are pregnant. Please have tickets and any metal items out of your pockets and bags ready for search before entering the venue
• Remember, no food or drink is allowed into the venue �" so don’t bring this with you. (We make exceptions for specific medical needs or religious reasons).
• Only handbags and other small bags (no larger than 35cm x 40cm x 19cm) will be allowed into the venue.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : firstname.lastname@example.org
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
© 2021 Gigantic Tickets Limited. All rights reserved.