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Please read the following terms & conditions relevant to this event before you purchase tickets:
"Event" means the event(s) which You have bought a Ticket to attend being either Lovebox, Citadel, Wilderness, The Great Escape, Somersault and ad-hoc events hosted by GlobalGathering or Godskitchen ("GG Shows").
"Promoter" or “Us” for Lovebox and Citadel means MAMA Festivals Limited; for Wilderness means MAMA Festivals Limited, for The Great Escape means MAMA Festivals Limited, for Somersault means MAMA Festivals Limited and for the GG Shows means GlobalGathering Group Limited, in each case including each respective companies’ subsidiaries, holding companies, any subsidiaries of its holding companies and its agents, contractors, sub-contractors, representatives, servants and employees.
"Terms and Conditions" means these terms and conditions.
"Venue" means the site at which the Event takes place, which at the date of these Terms and Conditions is as follows: for Lovebox and Citadel, within Gunnersbury Park, London; for Wilderness, within Cornbury Park, Oxfordshire; for The Great Escape, across various venues and sites in Brighton; for Somersault, within the Castle Hill Estate, Filleigh, Devon and in each case, or such other site, on which the respective Events may take place from time to time.
"Ticket" means any valid ticket or wristband which permits You to attend each respective Event or any valid wristband for which You have exchanged Your valid ticket at the Event, and in respect of The Great Escape also includes, in addition to the general entrance ticket and/or wristband, any additional or “top-up” ticket or wristband which You have acquired to attend a specific performance.
"You" means you as the holder of the Ticket and "Your" shall be read accordingly.
A. Status of these Terms and Conditions
B. Tickets, Times, Refunds and Cancellation
C Unauthorised Ticket Agents and Touting
D. Age Restrictions –
a) All age restrictions set out herein are subject to the terms of the Event licence and therefore are subject to change.We advise that you check in advance of Ticket purchase (using the email addresses set out at paragraph C1 above) that the age restrictions set out herein continue to apply.
The following ID can be used as proof of age for entering the site:
The Great Escape
E. The Event
Valid proof of age:
Plus the following cards (part of the PASS Scheme):
Individual venue opening times and admission times are at the discretion of the venue managers. Where possible this information will be provided on The Great Escape website.
F. Specific Requirements for Access
All email and post notifications must be received by the date set out in the respective Accessibility Policies of the Events.
H. Camping –Wilderness and Somersault, and Hotels – The Great Escape
HOTELS – THE GREAT ESCAPE
Newly announced gigs, tours, festivals, theatre and more
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Age restrictions apply-see info
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
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