OMD: Live At The Palace

Important information

REFUNDS/EXCHANGES

• We regret that exchanges and refunds are not available, except in the unlikely event that the concert is cancelled and an alternative date is not available

BUYING TICKETS ON THE DAY

• If there are tickets available, the Box Office at the venue will be open from 3pm on the day of the concert. Please note tickets will cost more on the door

AGE RESTRICTIONS

• We advise that the event may not be suitable for young children, especially those under 8 years of age.


• There are no child discounts.


• Under 16s must be accompanied by a parent or legal guardian.


• Children are not permitted in the designated smoking areas or at bars.


• Excessive exposure to loud music may cause damage to your hearing or to your child.

Schedule

• Gates will open at 4pm


• The show will end at approximately 10:30pm

ENQUIRIES

• For any queries specifically relating to your ticket purchase and ticket delivery please contact the agent that you purchased from. This will be indicated on your confirmation email.


• For all other enquiries email enquiries@RoboMagicLive.com

RE-ENTRY

• The venue will be operating a no re-entry policy. Once you have entered the venue you cannot exit and re-enter

ACCESSIBILITY

The event is held on the stunning and historic Fulham Palace and whilst the ground is well maintained and laid to grass, it is uneven in places, with a gentle slope and potentially the odd rabbit hole. Where possible footpaths will be installed but please be aware that these may not cover all routes around the arena.

• Assistance Dogs
  
  
  
  • Assistance Dogs are allowed
  
  
  • Due reference will be given to all aspects of safety and guidance from Guide Dogs for the Blind to ensure safety within the venue
  
  
  
  


• Accessible Toilet Facilities
  
  
  
  • Accessible toilet facilities are located at the venue
  
  
  • All Accessible toilets are Gender Neutral
  
  
  • If you experience any problems with the use of the accessible toilets, please contact the nearest steward
  
  
  
  

TRAVELLING TO FULHAM PALACE

Arriving By Bicycle

• There will be designated areas to store bicycles. Please bring an appropriate lock for security and using such is at the bicycle owners risk

Arriving By Car

• There is no public parking or accessibility parking on or around the site; please do not attempt to drive to the event.

Public Transport

• The Palace is a 15 minute walk through Bishop’s Park. After leaving the station, walk down Ranelagh Gardens towards the Premier Inn, turn left onto Fulham High Street, then right onto Willow Bank and use the subway under Putney Bridge to access the park. Follow the Thames Path through Bishop’s Park for ten minutes to the Palace entrance. Our back gates through All Saints churchyard are open 10.15-16.00.


• Buses 74, 220 and 430 stop on Fulham Palace Road at the ‘Bishop’s Park Road’ stop. The Palace is a five minute walk down Bishop’s Avenue.


• Buses 14, 22, 39, 74, 85, 93, 220, 265, 424 and 430 stop on Putney Bridge at the ‘Putney Bridge Station / Gonville Street’ or ‘St Mary’s / Putney Pier’ stops. Take the steps down from the bridge, then follow the Thames Path through Bishop’s Park for ten minutes to the Palace entrance. For step free access, use the street closest to the steps to reach the park.

Train Travel

• Fifteen minutes from London Waterloo. The Palace is a 25 minute walk down Putney High Street and across Putney Bridge. The 14, 424 and 430 buses taken from across the street from ‘Putney Station’ stop on Putney Bridge at the ‘Putney Bridge Station / Gonville Street’ stop.

• Take the steps down from the bridge, then follow the Thames Path through Bishop’s Park for ten minutes to the Palace entrance. For step-free access, use the street closest to the steps to reach the park.

IS THE SHOW SEATED?

• This is a standing show, there will be no seated areas

IS THE SHOW OUTDOORS?

• Yes the show is outdoors, please dress and prepare appropriately for weather conditions on the day, eg. rain coat/sun screen as well as shoes suitable for the lawns and gardens. Whilst mainly flat there will be uneven ground.

IF IT RAINS WILL THE SHOW STILL GO AHEAD?

• Yes, the show will go ahead in the rain so please come prepared


• Please bring clothing appropriate to expected weather conditions


• Please note that there will NOT be a luggage storage or cloakroom facility at the venue

SUPPORT

• Yes, there will be a support act. Please check robomagiclive.comfor updates

CAN I BRING A BAG?

• Yes, but only one small bag (no bigger than A5 size) per person


• Please note there will be no bag drop facilities at this event


• All bags are subject to search so please avoid bringing one if you can as this will speed up your entry to the concert

CAN I BUY OFFICIAL MERCHANDISE?

• Yes, official merchandise will be available to purchase within the venue


• Do avoid unlicensed traders outside of the venue offering inferior goods


• Note - payment is by card and contactless only - NO CASH

FIRST AID

• There are first aid facilities on site, and a designated first aid team will be available should you require any assistance

FOOD & DRINK

• Come early and soak in the atmosphere


• Food and drink are not permitted to be brought into the venue


• If you have a medical condition such as diabetes, then a doctor’s note will permit diet-specific food and drink only


• The best of London’s Street food heroes will be serving a wide variety of foods for picnicking and dining. You will have the opportunity to dine around the world and sample drinks from specialty bars and pop ups.




• Note - payment is by card and contactless only - NO CASH

PHOTOGRAPHY

• Please do not bring professional audio/visual recording equipment as these will not be permitted within the venue


• Filming and flash photography is prohibited during the show


• Any cameras that are deemed ‘professional’ will be confiscated until the end of the concert

DO’S

• Do keep your belongings with you at all times


• Do allow ample time to take advantage of the toilet facilities


• Do bring clothing appropriate to the weather conditions


• Do put any rubbish in the bins provided for you


• Do look out for official vendors and concessions stalls


• Do avoid unlicensed traders outside of the venue offering inferior goods


• Do report anything suspicious to a member of staff


• Do tune into local radio & check social medial for the latest travel updates

DON’TS

• Don’t arrive with any form of professional audio or visual recording equipment. There will be security checks in place and items may be confiscated if necessary


• Don’t bring large bags

PROHIBITED ITEMS

• Airhorns or other loud instruments


• Alcohol


• Animals/pets (service animals permitted)


• Any item which could be used as a weapon and/or compromise public safety


• Audio recording devices


• Bottles


• Camping equipment


• Canes (mobility canes are permitted)


• Cans


• Chairs


• Dangerous or hazardous items


• DronesDrugs and drug paraphernalia; Illegal substances and controlled drugs including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide.


• Fireworks, including sparklers


• Flares


• Flammables


• Food


• Glass vessels


• Illegal substances and controlled drugs including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide


• Knives


• Laser devices


• Picnic tables


• Poles


• Professional cameras or video recording equipment


• Promotional items (including flyers, samples, giveaways)


• Sharp objects such as knives or scissors


• Selfie sticks/tripods


• Smoke bombs, canisters or similar


• Torches


• Weapons of any kind (including replicas)


• All items will be confiscated and may be passed to the Police to deal with further


• Any person in possession of such items will be refused entry to the venue

SECURITY

• Your bags will be checked and you may be subject to a search on entry to the venue. This is for everyone’s safety and we ask that you remain patient and co-operate with security staff


• We search everyone entering the venue and employ a range of other security measures in and around the site, some of which may not be visible


• Each member of staff is here to ensure your comfort and safety. They have all been briefed to keep an eye open for anything unusual


• Please arrive in good time as our enhanced security measures may mean that it might take a little longer to get into the venue


• In order to make the screening process go as smoothly as possible, please keep all personal items to a minimum. Only small handbags and shoulder bags will be allowed into the venue


• Agreement to be searched (including belongings) by an appropriate male/female security operative is a condition of entry to the event


• You may be body/bag searched at the entrances, on the site or when leaving


• Please note that there will NOT be a luggage storage or cloakroom facility at the venue


• The use of threatening behaviour, foul or abusive language is strictly forbidden and will result in arrest and/or ejection from the venue


• Racial, homophobic or discriminatory abuse is strictly forbidden and will result in arrest and/or ejection from the venue

SMOKING

• Smoking and vaping is not permitted in the wider arena area including all seating and viewing areas. There are designated smoking areas that will be clearly signposted and furnished with ashtrays. Please do not drop cigarette butts on the ground.




• Please do not drop cigarette butts on the ground

TOILETS

• All customers have easy access to toilet facilities and there are wheelchair accessible toilets


• Gender Neutral Toilets are available at each toilet block


• All Accessible toilets are Gender Neutral

UMBRELLAS

• Umbrellas are not permitted

1. Conditions of Entry

The organisers, acting reasonably at all times, reserve the right, in their absolute discretion to refuse admission to the event, ban from entry to the event, or remove from the event any person who:

1. refuses to comply with any requirements regarding COVID-19 at the time of the event including, but not limited to, the wearing of masks, proof of vaccine or providing negative lateral flow tests


2. is under 18 and not accompanied by a parent or legal guardian

• is not in possession of a relevant ticket or pass for the event

1. refuses to allow themselves and/or their belongings to be searched by an appropriate male / female security operative. You may be body/bag searched at the entrances, on the site or when leaving


2. Is in possession of a prohibited item or substance or is suspected to be under the influence of a prohibited substance Prohibited items are as follows:
   
   
   
   1. excessive amounts of cigarettes, ie more than for personal consumption
   
   
   2. alcohol - no alcohol is permitted to be brought onsite
   
   
   3. illegal substances including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide
   
   
   4. unauthorised sound systems
   
   
   5. professional film or video equipment or audio recorders
   
   
   6. portable laser equipment and laser pens
   
   
   7. megaphones
   
   
   8. fireworks of any nature
   
   
   9. aerosols over 250ml
   
   
   10. air-horns
   
   
   11. flares and sky/Chinese lanterns, generators, BBQs, fireworks or anything else that can be construed as a fire risk
   
   
   12. any goods with unauthorised logos
   
   
   13. any goods for unauthorised trading
   
   
   14. dogs (any animals) except guide dogs
   
   
   15. anything in glass or cans
   
   
   16. any items which may reasonably be considered for use as a weapon. For the avoidance of doubt, it is prohibited to bring into the event any weapons, fireworks, smoke bombs, glass bottles, sharps or other articles which may cause injury.  The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited
       
       
       
       1. corkscrews
       
       
       2. bottle openers
       
       
       
       
   
   
   
   

• cutlery / knives

1. key chains


2. anything else deemed as an offensive weapon

1. acts in an inappropriate and/or undesirable manner, where such behaviour has been reported to the event by a reliable independent source

• climbs or stands upon fences, barriers, stages, stalls, bars or any other building or structures at the event


• has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting

1. enters any areas of the site where visitor access is prohibited


2. carries out any form of trading that has not been authorised by the organisers

1. General Conditions

1. By purchasing at ticket you give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.


2. No unauthorised buses, coaches or trucks will be allowed on site.


3. Any person carrying illegal items or carrying out illegal activity displaying signs of anti-social behaviour will be given to the Police and refused entry.


4. TEU is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event - other than caused as a result of our negligence.


5. The ticket is not refundable or transferrable


6. Bill subject to change.


7. Please check all your tickets on purchase as mistakes cannot always be rectified.


8. Some areas and performance spaces may be unsteady under foot please take care when moving around the site


9. Warning. Certain performances may contain strobes and/or SFX.


10. Children are welcome at the event but must stay with their nominated parent or guardian at all times.


11. Please do not bring food to the event. The traders are lovely and are one of the things that make the event possible.


12. Smoking and vaping is banned within enclosed public spaces or buildings including marquees. Smoking is not permitted in and around the children’s area.


13. Excessive exposure to loud music may cause damage to your hearing or to your child.


14. Please use the bins and recycling points provided on and off site.

Eviction will be considered a last resort. In the first instance warnings will be given. Security will monitor the person/ persons and any persistent anti-social behaviour will result in the person/ persons being escorted to the Gate / Eviction Point where a decision will be made as to the best course of action.

Event terms & conditions

TERMS & CONDITIONS OF ENTRY

These Terms and conditions (T&Cs) incorporate, and should be read together with, any Trader or Performers T&Cs.

The organisers, acting reasonably at all times, reserves the right, in its absolute discretion, to refuse admission to the event, ban from entry to the event, or remove from the event any person who:

1. Conditions of Entry
2. Refuses to comply with any requirements regarding COVID-19 at the time of the event, including but not limited to, the wearing of masks, proof of vaccine or providing negative lateral flow tests.
3. Is under 18 and not accompanied by a parent or legal guardian.

• Is not in possession of a relevant ticket, pass or wristband for the event.

1. Refuses to allow themselves and/or their belongings to be searched by an appropriate SIA operative. You may be body/bag searched at the entrances, on the site or when leaving.
2. Is in possession of a prohibited item or substance or is suspected to be under the influence of a prohibited substance. Prohibited items are as follows:
   • Excessive amounts of cigarettes, i.e., more than for personal consumption
   • Alcohol – no alcohol is permitted to be brought onsite.
   • Illegal substances including New Psychoactive Substances (NPS) or what was previously considered a ‘legal high’. This includes nitrous oxide.
   • Unauthorised sound systems; Professional film or video equipment or Audio recorders; Portable laser equipment and laser pens; megaphones
   • Fireworks of any nature; aerosols over 250ml and air-horns.
   • Flares and Sky / Chinese Lanterns; Generators, BBQs, flares, fireworks, or anything else that can be construed as a fire risk.
   • Any goods with unauthorised logos; any goods for unauthorised trading
   • Dogs (any animals) except guide dogs.
   • Anything in glass or cans
   • Any items which may reasonably be considered for use as a weapon. For the avoidance of doubt, it is prohibited to bring into the event any weapons, fireworks, smoke bombs, glass bottles, sharps or other articles, which may cause injury. The throwing of any article which could cause injury or affect the enjoyment of other visitors is strictly prohibited.
     • Corkscrews
     • Bottle Openers
     • Cutlery/Knives
     • Key chains
     • Anything else deemed as an offensive weapon.

1. Acts in an inappropriate and/or undesirable manner, where such behaviour has been reported to the event by a reliable independent source

• Climbs or stands upon fences, barriers, stages, stalls, bars or any other building or structures at the event.
• Has displayed any sign or visible representation of any kind which is, or could be reasonably judged to be, threatening, abusive or insulting.

1. Enters any areas of the site where visitor access is prohibited
2. Carries out any form of trading that has not been authorised by the organisers.

1. General Conditions
2. By purchasing at ticket you give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
3. No unauthorised buses, coaches or trucks will be allowed on site.

• Any person carrying illegal items or carrying out illegal activity displaying signs of anti-social behaviour will be given to the Police and refused entry.

1. The venue is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event - other than caused as a result of our negligence.
2. The ticket is not refundable or transferrable
3. Bill subject to change.

• Please check all your tickets on purchase as mistakes cannot always be rectified.
• Some areas and performance spaces may be unsteady under foot please take care when moving around the site

1. Certain performances may contain strobes and/or SFX
2. Children are welcome at the event but must stay with their nominated parent or guardian at all times.
3. Please do not bring food to the event. The traders are lovely and are one of the things that make the event possible.

• Smoking and vaping is banned within enclosed public spaces or buildings including marquees. Smoking is not permitted in and around the children’s area.
• Excessive exposure to loud music may cause damage to your hearing or to your child.
• Please use the bins and recycling points provided on and off site.

1. Eviction will be considered a last resort. In the first instance warnings will be given. Security will monitor the person/ persons and any persistent anti-social behaviour will result in the person/ persons being escorted to the Gate / Eviction Point where a decision will be made as to the best course of action.

1. Refunds & Cancellations
2. In the event of cancellation neither the venue or Organisers shall be liable for any ticket holder expenses or costs, including travel & accommodation.
3. Tickets are sold subject to our right to alter or vary the published Event programme without notification which may result in changes to the performance line-up, playing times or any other aspect of the Event. We reserve all rights in this regard. Any published start times of a performance at the Event are estimates and subject to change. We shall not be liable for any change of a published start time or change to the artists scheduled to perform. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence in the billing and so cancellation by an artist or performer will not entitle you to a refund.

• We reserve the right to make alterations to the time, date, duration and Venue of the Event or other details governed by any Ticket in the event of unforeseen or other circumstances, including (without limitation), Force Majeure, safety and security concerns or decisions from any Authorised Person or other competent authority. In the event of such alteration, [neither] we [nor the Official Ticketing Agents] will be liable to the Ticket Holder or any other person for any costs, expenses or other losses resulting from such alteration,

1. As soon as possible after we become aware of postponement, rescheduling or cancellation of the Event, all available information will be posted on www.robomagiclive.com but it is the responsibility of the Ticket Holder to ascertain whether the Event has been postponed, rescheduled or cancelled and any new dates, times, and venue.
2. A Ticket will not be exchanged or refunded if: a) after the Event has started, it is stopped for any reason and is not completed the same day; b) on the date of the Event, the start time is delayed for any reason; c) the start time (but not the date) of the Event changes after the date the Ticket was purchased; or d) the Ticket is used for entry into the Venue. e) within 7 days of the Event Date.
3. We shall only be required to refund a Ticket Purchaser (on application by the Ticket Purchaser) with the Face Value of the relevant Ticket, in the following circumstances: a) if the Event is cancelled before the Event has started; b) if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election under the point below; or c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law.

• If the Event is postponed before the Event starts and the Event is rescheduled to another date (whether at the Venue or at a different venue), the Ticket Holder may elect to either: a) use the existing Ticket for the rescheduled Event if the Event is rescheduled for another date but at the Venue; or b) if the Event is rescheduled to a different venue and there are insufficient Tickets available, or the Ticket Holder is unable to attend any rescheduled Event (whether at the Venue or at a different venue), the Ticket Purchaser shall be entitled to apply for a refund if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue)
• We shall not be required to refund any fees or charges paid in addition to the Face Value of the Ticket (for example, any Handling Fee or postage or courier charges) except where required by applicable law. No interest or costs will be payable in respect of any monies refunded.

1. Only the original Ticket Purchaser may apply for a refund. If we initiate a refund process under sub-paragraphs ‎a) if the Event is cancelled before the Event has started; b) if the Ticket is for an Event which is postponed before the Event has started and the Event is rescheduled to another date (whether at the Venue or at a different venue) subject to the Ticket Purchaser’s election or c) if the Ticket Purchaser is otherwise entitled to a refund under applicable law, the Ticket Purchaser will be advised of the process and the prescribed deadline for refund applications through the media or via direct communication within [10] working days of the cancellation or rescheduling of the Event. The Ticket Purchaser must follow the prescribed process and deadline and produce the original Ticket in order to be eligible for a refund. We shall not be required to issue a refund in relation to any Ticket which we reasonably believe has been the subject of a sale, transfer or disposal.
2. Promotions, deals or discounted offers are provided at our discretion. All such offers are subject to availability and may be withdrawn by us at any time. Retrospective refunds are not permitted against any offer or promotion advertised after a booking is made
3. Admission to an event is at all times subject to any terms, conditions or rules of the Promoter and the venue operator. If you breach those terms, conditions or refuse to follow these rules then the Promoter or venue operator may refuse admission or require you or other ticket holders to leave the venue/event  and you will not be entitled to a refund. You will have to adhere to the Promoter or venue operators specific terms of entry