inc. booking fee
& facility fee
Please read the following terms & conditions relevant to this event before you purchase tickets:
HERE’S WHAT YOU NEED TO KNOW
We can’t tell you how good it is to be back. But we do have to tell you that ‘back’ is going to be a bit different right now.
COVID-19 – ENTRY
For entry, you will need to demonstrate your COVID-19 status by providing either:
Please be ready to show this when you arrive.
NHS Rapid Lateral Flow tests are free. You can order NHS Rapid Lateral Flow Tests here or pick them up from any pharmacy or test site.
Please do not bring the home test strip with you.
Follow these instructions for what you need to do:
You must report your COVID-19 NHS Rapid Lateral Flow Test result online, by clicking on this link - COVID-19 NHS Rapid Lateral Flow Test result.
If you do not have access to the internet, you can also report your test result by calling the phone number in your test kit’s instructions, NHS 119.
You will need to demonstrate your negative NHS Lateral Flow Test result by showing us one of the following:
We cannot accept vaccine cards issued at vaccination centres as proof of vaccination.
Please use the NHS COVID Pass to show your vaccination status using the NHS App or the NHS website to download it as a PDF or get it sent to you in an email.
You can also get a paper version (vaccination status only - not test results - 2 weeks after having a full course of the vaccine) sent to you in the post. You do not need to be registered with a GP surgery or have an NHS login for this. You can get a letter (within 5 working days) by requesting a COVID Pass letter online or calling NHS 119.
Here’s how to get a record of your vaccination status in Scotland, Wales or Northern Ireland.
Please use the NHS COVID Pass to show your positive PCR test within the past 6 months using the NHS App or the NHS website, after you’ve finished self-isolating and up to 180 days after taking the test.
We’d like it if you’d wear a face covering. Whilst it’s no longer a mandatory requirement, we’d encourage you to be mindful of others, and follow this recommendation and advice about personal responsibility. All venue staff will be too.
HAVE YOUR TICKET READY
Please have your ticket ready on the door.
All cloakrooms are currently closed, so only bring what you really need. Security measures are still in place so we may ask to check your bag.
PLAN YOUR JOURNEY
Before you travel, please check all transport routes for the latest information, services and timetables. Plan ahead and know how you’re going to get home.
FAQS – HELP US TO HELP YOU
Please go through these FAQs. It’s important. Everything you need to know will be there, including how to get in touch with any questions.
Your support and understanding will go a long way if things take a little longer than you’re used to, so your patience is appreciated.
Enjoy the show!
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Age restrictions apply-see info
The o2 Institute takes the needs of disabled customers very seriously and actively encourages people of all abilities to attend the events scheduled at their venue.Though built at the turn of the 1900’s, the building has been modernized to allow wheelchair access via front of house (please note there is no backstage disabled access). Due to Health and Safety Assessments, we regret the number of wheelchairs that we can admit to the building is limited.In order to ensure that all disabled patrons to the HMV Institute are adequately catered for, we request that in advance of ticket purchase all disabled customers contact the venue to explain the nature of the disability. Please email firstname.lastname@example.org or call 0121 643 0428. The telephone line opens at 11am and closes at 5pm and operates Monday to Friday. Please do not call outside of these hours as you will be asked to call back. Please note that no other query can be dealt with on this number. On the evening of an event, we do advise disabled customer
Venue age restriction (unless displayed otherwise) - Over 14's only, under 16's must be accompanied by an adult of over 18.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
Terms & Conditions
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