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Please read the following terms & conditions relevant to this event before you purchase tickets:
FESTIVAL REPUBLIC – 2017 TICKET TERMS & CONDITIONS – COMMUNITY FESTIVAL
a) These Terms and conditions (T&Cs) incorporate, and should be read together with, any Vendor’s and/or Agent’s T&Cs or regulations, which you can obtain from the point of purchase from the Official Agent. Your possession of this Ticket constitutes Your acceptance of these Terms and Conditions.
b) Artists and billed attractions may be subject to change.
c) You may bring food and soft drinks to the event for your own consumption provided that any soft drinks are held in unopened and sealed plastic or paper containers with a capacity of 500ml or less.
d) Do not buy tickets or goods from unlawful street traders/touts. They are invalid.
e) Goods using unauthorised event logos and unauthorised professional recording equipment must be surrendered to staff.
f) You give your express consent to your actual/ simulated likeness to be included for no fee within any audio or visual recording to be used in any media for any purpose at any time. This includes filming by the police or security staff which may be carried out for the security of customers and/or the prevention of crime.
g) Food and drink will be available for purchase at the event. A challenge 21 policy will be in place for all alcohol sales on site.
a) Refunds are only considered on major cancellation, substantial alteration or by special exception determined by FR
b) Refunds should be obtained from the point of purchase, no later than 3 months after the event.
c) A minimum of the face value of the ticket will be refunded.
d) Refunds of booking fees per ticket are subject to the T&Cs of the point of sale.
a) The Event is not suitable for young children. Children under 5 (Aged 4 or below) are NOT permitted. Children under 16 years old must be accompanied by a parent or guardian (18 or over) at all times.
a) You must retain this Ticket on Your person at all times during the Event.
b) FR will not issue duplicates for lost or stolen tickets or wristbands.
c) Tickets must be valid, presented in full, with stubs and not tampered with (in the event of accidental damage, refer to point of purchase prior to event). Tickets remain the property of Festival Republic.
d) You may not re-sell or transfer a Ticket if prohibited by law. Where a Ticket is offered for re-sale in accordance with these Conditions, You must provide the buyer with full details of the Ticket. The buyer of a Ticket must be made aware of these Conditions and any other terms and conditions applicable to the Event.
e) Tickets cannot be used as part of any marketing, media or sales promotion, without the prior written consent of FR.
f) If You have obtained this Ticket in breach of these Terms and/or if You breach any of these Terms then it shall be void, and all rights conferred on You or evidenced by such Ticket shall be void. If You seek to gain entry to an Event using a void Ticket then we reserve the right to refuse You entry to or eject You from the Event and You may be liable to legal action for trespass. Void tickets are non-refundable.
g) You may only leave and re-enter the Venue during the Event at Our discretion and/or that of the Venue management. Otherwise, there will be no re-admission or pass outs of any kind.
h) All wristbands remain the property of FR until 12 Noon the day after the last day of the event.
a) FR reserves the right to evict a customer without refund, and/or refuse admission. See Eviction Policy *
b) You may be body/bag searched at the entrances, on the site or when leaving.
c) Any item(s), reasonably considered for use as a weapon, which may cause danger, offence or disruption to any other person, must be surrendered to staff**.
d) Any person carrying illegal items or carrying out illegal activity will be given to the Police and refused entry. Please see confiscation/surrender policy**.
e) Anti-social behaviour may lead to eviction*. Please act responsibly.
Damage / Losses
a) FR is unable to accept any liability for personal or property damages, losses (including surrendered items) or injuries sustained at this event - other than caused as a result of our negligence.
b) We may prosecute You if You cause damage to the Venue, the Venue infrastructure, or cause harm to any other person at the Event and/or Venue.
a) Banned from event - Gas canisters, aerosols over 250ml, airhorns, blowtorches, fireworks, flares, glass, illegal substances, drugs, ‘legal highs’ – this includes Nitrous Oxide, laser equipment/pens, megaphones, nitrous oxide, balloons, sky or ‘chinese’ lanterns, sound systems, spray cans, tabards/high viz jackets.
b) Excessive amounts of food or cigarettes. Only bring enough for personal consumption.
c) Anyone resisting the surrender of disallowed items or disregarding these conditions will face eviction*.
d) Under 18’s are not permitted to purchase alcohol on site.
e) It is illegal for an over 18 to purchase alcohol on the behalf of under 18s.
Health & Safety
a) You must comply with any and all instructions given to You by Us, Venue and/or Event staff and stewards.
b) Smoking is not permitted in enclosed public spaces or buildings including Arena big tops. This includes e cigs.
c) Excessive exposure to loud music may cause damage to your hearing.
d) Pyrotechnics, lasers, smoke machines, strobe lighting/special effects may take place during some performances.
e) The use of Drones or similar equipment for any reason is prohibited on or near the event.
a) Please use the bins and recycling points provided on and off site.
b) No animals, other than guide or hearing dogs, are permitted on site.
c) If before or during the Event You have a complaint in relation to the Event (including without limitation in relation to Your ability to view the Event), please contact Us or a steward promptly since complaints are very difficult to deal with after the Event.
d) The Event is outdoors. You are strongly advised to bring appropriate clothing and footwear to protect against potential inclement weather.
Information & Notification – All Festival Republic Events
a) Disabled Facilities are available – please call 020 7009 3000 for further information.
b) FR events, www.festivalrepublic.com or call information line on 020 7009 3001 (Mon-Fri 10am - 6pm).
c) Event website – www.communityfestival.co.uk for eviction*, confiscation/surrender** policies, safety and travel information.
d) If any of these T&C’s are unclear please contact email@example.com
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : firstname.lastname@example.org
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
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