inc. booking fee
& facility fee
inc. booking fee
& facility fee
inc. booking fee
& facility fee
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Age restrictions apply-see info
Disabled Access Information
All disabled booking are through the venues official ticket agent, The Ticket Factory. For venue accessibility, please visit: Accessibility and disabled visitors | Resorts World Arena
All visitors with disabilities wanting to purchase tickets for events at Resorts World Arena Birmingham are advised to call the Ticket Factory dedicated ticket line on 0800 640 5001. They are from 9am to 7pm Monday to Friday and 9am to 5pm Weekends and Bank Holidays.
Resorts World Arena Birmingham takes customer’s access needs very seriously and are proud of the developments they have made to make online bookings possible for all customers. In conjunction with the venue’s ticket agent, The Ticket Factory, they have launched a new registration scheme for disabled customers which will result in your access requirements being linked to your account and allow you to choose the right access online for all accessible bookings via The Ticket Factory, to regist
Where is Resorts World Arena Birmingham?
Resorts World Arena Birmingham is located next to Birmingham International Airport, and Birmingham International Train Station. For route planning please use: Getting Here | Resorts World Arena, Birmingham
The venue address is:
Resorts World Arena Birmingham,
Your Safety and Security are important to us at Resorts World Arena. Please note that we have a new stricter bag policy, as well as Covid-19 and security measures which may affect your visit. For full details, please visit www.resortsworldarena.co.uk
Under 14-year olds MUST be accompanied by an adult aged 18yrs + with a valid ticket, into the venue.
(i.e. 14yrs and over can come into the building on their own with a valid ticket).
Please check the venue website for event specific restrictions.
The introduction of a levy is commonplace across the ‘live’ industry; for example, the renovation charge applied by many theatres or the charge applied by the O2 Arena, London, which is known as a ‘facilities fee’.
The facility fee is a permanent feature of the ticket prices for Resorts World Arena and Utilita Arena Birmingham events to ensure that both venues offer superb facilities, attract world class artists and provide customers with fantastic experiences.
On arrival at the NEC / Resorts World Arena Birmingham, please follow electronic directional signage to 'Arena Parking', which will lead you to the nearest available car park for your event, parking can be booked by following this link:
Parking Options | Resorts World Arena
Please note, parking is chargeable at this venue. Alternative travel routes can be found here:
Getting Here | Resorts World Arena, Birmingham
Box Office Information
The Resorts World Arena box office is located next to the main entrance of the venue, and it is accessible from all car parks. The box office is usually open on show days at approx. 4pm. On certain show days, the box office may be open earlier or later dependant on the nature of the event. To confirm the opening times before travelling please check out the event page for your event. Please note, the box office is not open on non-show days.
If you lose your tickets, try to contact your point of purchase first. You may be able to also go to the box office with your confirmation details, and ID for the box office staff to be able to assist you. Please note, there may be a charge for the box office re-issuing tickets.
Check what time the box office opens for your event, and head down with your ticket booking confirmation and photo ID. Our box office team will take it from there.
Buying Tickets at the Box Office
Yes, you can. We sell tickets at the both Resorts World Arena and Arena Birmingham Box Offices, on event days only. Opening hours are subject to change at short notice.
All fees are applicable on all transactions at the box office. The box office is cashless so we are only able to accept card payments. This is to help speed things up and reduce our queues. This applies to all areas of the arenas.
Everything is contactless too, just to make it that little bit easier. You can even pay with your mobile phone, if you have added a payment card to your Apple Wallet, Google Wallet or Android Pay.
Contact the Venue
To purchase tickets over the phone: 0344 338 8000
We welcome all feedback and if you would like to contact us about a recent experience at the Arena, please email us at email@example.com
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Contact us: Click here to find your order and contact us
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