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inc. booking fee
Please read the following terms & conditions relevant to this event before you purchase tickets:
Following information you are about to read are the terms and conditions of trading for Gigantic Tickets Limited. If you have any questions about our terms and conditions please drop us an email at email@example.com
A Quick Note
Before you read Gigantic's terms and conditions we encourage you to remember that Gigantic do NOT put on or host events and are in no way responsible for changes to the events we sell tickets for be that date, time, location or line-up changes. We are also NOT responsible for the physical delivery of tickets, this is provided by the Royal Mail and DX Secure.
Gigantic are only responsible for selling tickets and providing ticketing solutions to promoters and venues.
Make sure when you book your tickets you can definitely attend the event. Once you have booked your ticket we won't be able to cancel or exchange it. However, if the event is cancelled, or the date is changed after you have booked, we will be more than happy to arrange a face value refund for you.
Please note that this face value refund will NOT include your booking fee. The refund will also NOT include your delivery charge if the tickets have already been posted to you.
If an event is cancelled by the organiser or promoter Gigantic can only refund the face value of your tickets. We will do our best to contact you by email, phone or in writing using the details you submitted to us when you booked your ticket to let you know how to return your tickets to us.
Please be aware that it is your responsibility to check that the event is going ahead as advertised. Gigantic cannot always guarantee that we can let you know of event changes, but we do try to do so.
Sending Tickets Back
If you need to send your tickets back to us, please send them by secure mail because if your tickets get lost and don't get to us we will not be able to refund you. When the tickets arrive we will refund the face value of the tickets via the same method that you used for payment.
Ticket Protection & Charitable Donations
Ticket protection fees and charitable donations are strictly non-refundable.
Sometimes the date for an event that you have booked for may change. If this occurs Gigantic will contact you by email, phone or in writing to let you know if your ticket is still valid or to find out if you wish to claim a face value refund. Please note that the Booking Fee is non-refundable and Delivery Fees are only refunded if the tickets have not been dispatched yet. If there is a rescheduled date, there may be a time frame in which a refund can be claimed. If this applies it will be communicated to you on the email notifying you of the date change.
Should an event be postponed or cancelled, Gigantic cannot be held liable for any additional costs you may incur for personal arrangements such as travel, accommodation, subsistence or any other associated service relating to the event.
If the headline artist does not appear at a gig or concert, or if the content of the event has been dramatically changed from the information which has been advertised, Gigantic will refund the face value of the tickets.
Please note that this does not apply to festivals.
If Gigantic cannot send your tickets to you for any of the reasons below you will be entitled to a full refund, including any booking fee charged:
Lost & Stolen Tickets
Make sure you keep your tickets safe, they are essentially cold hard cash! If you lose them or they are stolen, we may not be able to replace them.
Notifying Gigantic of Problems
If you have a problem, for example if you haven't received your tickets, please do not leave it until the last minute to get in touch. It is important to contact us during normal office hours (Monday - Friday: 9am - 5.30pm), at least two working days before the event. No refunds will be given for the non-delivery of tickets, where you have failed to inform us at least two working days before the event takes place.
Should your tickets not arrive, we will attempt to arrange alternative means for you to gain entry to the event. Be advised that this may not be possible for tickets that are sent through secure delivery.
As soon as you receive your tickets please check that they are correct and exactly what you have ordered. If your tickets are not what you have ordered please let us know immediately by contacting firstname.lastname@example.org
If you change your address after you have booked your tickets with us you will need to inform us of this ASAP! Gigantic cannot be liable if tickets have already been sent out to your old address. We also like to get in touch with you to let you know important event or booking information so be sure to let us know if you change your mobile number or email address.
Admission to an event is reserved by the promoter and the venue. They may want to conduct security searches (at their reasonable discretion) for safety reasons before allowing you admission to the event. Please be accommodating to such wishes, failing to do so could result in you being refused entry to the show.
Gigantic cannot refund tickets for anyone who is refused entry, or thrown out of a venue due to any of the following:
* Where an event or ticket carries an age restriction this will be clearly stated when you book your tickets. It is usually due to the license of the venue hosting the event. Please make sure you read all the information that applies to the event and ticket you want to book, and always carry proof of age if age restrictions apply.
Box Office Collection
If Gigantic (due to circumstances we cannot control) do not have enough time to post your tickets to you, we can make your tickets available for collection at the venue Box Office immediately before the event. We will of course let you know by email, phone or in writing (using the information you provided at the time of booking) to make you aware of this.
By ordering tickets with Gigantic you agree the tickets that you buy are for personal use by you and your party only. Purchasing tickets with Gigantic means that you agree that the tickets will not be resold at any point. If you do sell or attempt to resell your tickets at a higher price than you have purchased them for, Gigantic may cancel any and all orders you hold with us without notice.
When booking your tickets you will notice a maximum number of tickets that you are allowed to book. If you order more tickets than the maximum stated, we reserve the right to cancel the order. The maximum ticket allowance applies per person, per card and per household. We implement a maximum ticket allowance in order to give everyone a fairer chance of getting tickets for events.
If Gigantic send you your tickets and they are returned to us as "addressee unknown" we reserve the right to cancel your order. This is another example of why it is crucial that you make sure we have your correct and up to date details when you place a ticket order with us.
Where we use the term "ticket" or "tickets" in these terms and conditions, during the booking process and in confirmation emails, we refer to the method by which you gain entry to an event, which may not always involve the issuing of a traditional "paper" ticket. For example, you may be issued with a wristband. In addition, some venues now operate a "ticketless" approach where an order is for collection at the venue box office only. If this is the case we will make you aware of this.
Orders are accepted subject to payment being received from the card issuer. If we are unable to obtain payment, we reserve the right to cancel your order. However, we will do our best to contact you and obtain payment by other means first of all.
With fraud unfortunately being a growing concern in our industry, you may be asked to provide us with additional information after your booking so that we can verify your purchase. Please understand that this is for the safety of your ticket purchase and the security of your card information.
All payment and refund transactions, irrespective of currency, originate from the UK. Gigantic cannot be held liable for any additional charges your bank or credit card provider may apply to your transaction, such charges are completely out of our control.
Gigantic respects your privacy and any communication between you and us will not be shared for marketing or any other purposes without your consent, except where required by law.
Ticket Protection Terms & Conditions
To view the terms and conditions for ticket protection provided by Ticketplan please click here.
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of ticket(s) you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid, you will receive a full refund.
Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the ticket(s) ordered unless we have notified you that we do not accept your order.
Norton Bridge EC
Terms and Conditions 2018
All riders are reminded that they enjoy our ride at their own risk.
The following rules are for your safety — please ensure that you have read them before starting the ride and listen to all instructions from our marshals or management.
Please note: you are required to ride in the direction of the arrows, however on some occasions the staff may instruct all riders to take an alternative route. Please ensure that you are riding in the correct direction at all times.
Anti-social behavior of any kind will not be tolerated and those responsible will be asked to leave the venue with no refund given.
Horses and ponies must be 4 years old and over to take part.
There is one-track crossing that will be stewarded. This will be signed upon approach
Rider’s code of conduct and assumption of risk agreement Riding or walking the course is entirely at your own risk. The management will not be responsible for any loss or injury incurred.
Riders, Spectators and foot persons understand and agree to the following: By engaging on this ride, riders, spectators and foot persons are deemed to have knowledge of, and assume the risk of riding which include but are not limited to the following:
Riders, Spectators and foot persons also agree to:
We hold the right to refuse entry onto the site/ride to anyone not complying with the above. Riders asked to leave or removed from the ride will not be refunded for their session fee if breaking this Code of Conduct.
Information about restrictions, cancellations and refunds.
What to do on arrival If you have a print at home e-ticket or posted ticket please go directly to the reception area, you may be required to queue here.
If you have a booking reference or want to purchase a ticket on the day, please proceed to our box office where a member of staff will be happy to assist you. On busier sessions you may have to queue so, please ensure you arrive in time to buy your ticket for the required session. Please ensure you read and abide by the SAFETY RULES AND REGULATIONS of the venue If you are unsure or need advice please do not hesitate to contact a member of staff who will be pleased to help you.
Weather Please be aware, we may close all or part of the course due to weather conditions.
Minimum age and adult supervision Riders aged 5-16 must be accompanied by an adult and supervised on the course
All children must be supervised on site at all times
What to wear To make your visit as enjoyable as possible you MUST wear suitable attire for the ride, boots,hat,body protector are compulsary.
Personal belongings Where possible please keep your personal belongings to a minimum. Any items left in hired lockers (if provided) are left at the Owners Risk. We do not accept responsibility for any items which are left unattended.
First aid There is a first aid point within the reception area. In the unlikely event you or a member of your party should need first aid treatment, please alert a member of staff. A first aider will be available to assist as required. Please advise a member of staff if you have injured yourself. We will need to take some basic details at this time.
Size and capacity
Capacity of 15 riders per session.
Refund policy No refunds will be made unless our Management have found it necessary to close the site due to Health & Safety or technical concerns.
Dogs must be on a leash whilst on site. No dogs on course.
Any owners allowing a dog to get loose will be asked to leave.
Gigantic are a primary ticket agent and full members of STAR (Secure Tickets from Authorised Retailers)
Children under 15 will not be admitted.
As a first time buyer you may be nervous about purchasing tickets through a company you've not used before. This is completely understandable, which is why we want to put your mind at ease and assure you that Gigantic Tickets are a safe, reliable place to buy tickets from a primary ticket agent. We are full members of STAR - the society of Ticket Agents and Retails. STAR is the leading self-regulatory body for the entertainment ticketing industry across the United Kingdom.
STAR members include all major UK ticket agencies as well as Gigantic Tickets and numerous venues and box offices in London and across the country. There are also associate members in other industries (such as travel) where entertainment ticketing forms part of their business and affiliate members who do not sell tickets directly to the public but support STAR's work.
Buying entertainment tickets from a STAR member - in person, by phone or online - enables you to buy with confidence, as all members sign up to STAR's Code of Practice, which requires them to treat customers fairly and make all transactions clear and straightforward.
Customers buying from a STAR member will benefit from:
To give you complete peace of mind you can find Gigantic Tickets on STAR's current full membership list here and verify our full membership by clicking here.
For more information about STAR please visit their official website here.
You can find more information about ticket purchasing, ticket security, ticket delivery and much more on our FAQ's page here, as well as on our Terms & Conditions page here.
We appreciate reading through our web pages might take you a little while to find the answer you are looking for, so please feel free to get in touch with us directly and our team will do their utmost to answer any queries you might have:
Email : email@example.com
Phone : If you need to contact us by phone, please call 0115 807 7900 (+44 115 807 7900 from outside the UK).
Address : Gigantic, 3-5 High Pavement, Nottingham, NG1 1HF
Gigantic3-5 High PavementNottinghamNG1 1HF
© 2018 Gigantic Tickets Limited. All rights reserved.