It happens sometimes. The major ISPs (Internet Service Providers), and web-based email providers such as Hotmail, work very hard to save us all from torrents of spam. Unfortunately this means that they don't always handle legitimate, automated emails correctly. If you don't see your confirmation email in your inbox, first check that it hasn't been filtered into a spam or junk email folder. If it has, you can usually tell your email client not to do it again!
If you can't see it anywhere after about 30 minutes, please let us know, quoting the reference number from your on screen confirmation. We can easily resend your confirmation so that it will come through to you.
If after entering your details and clicking "Buy Tickets" you are returned to the order form, scroll down to see what has happened. You may have just missed something out or entered it incorrectly. There is no need to start your booking again from scratch, just check all the details you have entered carefully, then submit your order again. We have compiled a check list below of the most common reasons why orders fail, in most cases it will be for one of the reasons below.
The address you provide MUST be the address that your CARD is registered to (ie the address where statements are sent), including the full postcode where applicable. If you have recently moved, or are a student with a term time and home address, please consider where the card itself is currently registered.
If you have a UK postcode beginning "CR0" or ending "0XX", please note that the "0" in either case should be entered as a zero, rather than the letter "O".
If your order is being rejected on postcode, please DON'T submit the same postcode over and over again - this won't work! You will need to contact your card issuer to ensure that they have your postcode recorded correctly. Sometimes card issuers hold incorrect or out of date details (20 years out of date is the record so far).
If your card has a start date or valid from date, or an issue number, please enter these as they are required for some types of card.
If you are using a wheel mouse, please check that the expiry date and start date are correct before you click the button, as these can inadvertently be altered when scrolling down with the wheel.
Please double check the CVS number (the last 3 digits from the signature strip on the back). This is typically changed when a new card is issued, so if you have recently received a new card please check that you are entering the correct number.
If you are still having problems and can't see why, please contact us and we will try to help.