Existing Customers
Before getting in touch, please take a look at our FAQs. Many of the questions we get asked most often, for example about ticket delivery and box office collections, are covered there.
If you have a query about an order, please email customerservices@gigantic.com. Please remember to quote your reference number whenever you get in touch with us, so we can deal with your enquiry quickly. If you don't have your reference number, please tell us your surname, postcode and the tickets you have booked.
If you have a query about an order dispatched via our courier company, please click here for further information.
Other Enquiries
To contact us about selling tickets with us, email selltickets@gigantic.com.
For press, PR and marketing enquiries it's pr@gigantic.com.
If you have a technical query or bug report, it@gigantic.com will try to help - more details here.
If you want to comment on the website or on our service, we're all ears at feedback@gigantic.com.
For any other enquiry, it's info@gigantic.com. However if your query is about an existing order, please see Existing Customers above.
Our address is:
Gigantic
49 Stoney Street
Nottingham
NG1 1LX
If you need to contact us by phone, please call 0115 959 7908 (+44 115 959 7908 from outside the UK).
Our fax number is 0115 989 5401.
Please note that since we are an online box office, we don't take ticket orders by phone, through the mail, or at our office.
If you are a promoter or venue and would like us to sell tickets for you, we'd love to hear from you. We've got years of experience in the ticket business, it's what we know.
We can have you set up on our system and selling tickets online 24/7 in next to no time. Our shiny new system has been purpose built to meet the needs of ticket sellers and buyers in the 21st century. Why not give us a try?
Please email us at selltickets@gigantic.com and we'll get right back to you.